- Developed and maintained Azure cloud infrastructure, including virtual networks, storage accounts, and virtual machines, resulting in a 40% improvement in system reliability and availability.- Implemented security best practices for cloud-based applications and services, resulting in a 40% reduction in security incidents and improved compliance with industry standards.- Designed and deployed Azure virtual machines, ensuring optimal configurations for performance and cost efficiency.- Implemented Azure Virtual Networks and Subnets, managing network security groups for secure communication.- Administered Azure Active Directory, managing users, groups, and roles for seamless identity and access management.- Configured and monitored Azure Backup and Azure Site Recovery for disaster recovery and backup strategies.- Designed and implemented Active Directory infrastructure for a large enterprise network with over 10,000 users.- Managed Group Policies to enforce security policies and standardize system configurations across the organization.- Optimized server performance through capacity planning and resource utilization analysis, resulting in a 20% reduction in hardware costs.

- Designed and implemented a cloud-based solution using Azure services such as App Services, Functions, and Logic Apps, resulting in a 25% increase in application performance and a 20% reduction in operational costs.- Developed and maintained Azure automation scripts, reducing deployment time by 50% and increasing team productivity by 30%.- Implemented security best practices for cloud-based applications and services, resulting in a 40% reduction in security incidents and improved compliance with industry standards.

-Performed all systems administration duties, including configuration and maintenance of network services such as Web servers, WINS, DHCP, DNS, FTP on both Windows, MacOS and Linux-based environment- Installed and maintained servers and workstations including adding/removing users and permissions through Active Directory- Developed and maintained IT systems, infrastructure, applications and security- Documented processes for both the internal IT team and for the external end user.- Interacted with vendors and other 3 party contractors to manage projects and secure products and services.- Scheduled and performed VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedure

- Provided Linux/Redhat and windows administration, network monitoring system administration, intrusion detection, and firewall management- Managed the ServiceNow environment, including system configuration, user administration, and incident management- Secured the network by developing network access, monitoring usage, and analyzing logs- Network administrator for a Windows 2012 server environment with 50+ servers. Managed all Cisco equipment and appliances.- Implemented MAC address filtering and VLANs to lower vulnerabilities by 35%.- Improved network performance 20% through monitoring and app prioritization.

- Installed and maintained client networks and workstations, ranging from very small (3 workstations) to large (5000 workstations).- Proficiency in Microsoft Office, O365, applications, virtual instructional platforms, and student management systems.- Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style- Upgrade, configure and build complex workflows via native JIRA capabilities and customization- Experience with managing JIRA permissions, including project-wide issue, space, and repository access- Work with Tier 3 administrators and Remedy development staff to identify corrective actions for complex application and AR system workflow issues- Provide users with comprehensive Tier 2 support for efficient resolution of end-user Remedy support incidents, problems, and change requests

- Led 60 person team of analysts supporting top level DOD strategies.- Delivered IT support to 40+ users for a leading insurance company,which included performing database administration and monitoringsystem performance- Carried out troubleshooting processes and diagnosed issues related tohardware, software, and networks, which included maintaining aknowledge base of solutions to improve resolution times for recurringproblems by over 30%- Provide end-user support, troubleshoot Tier 3 and Tier 2 issues,document resolutions, and deliver training to over 100+ end users onnew systems, software, and devices- Collaborate with the IT team and technical project manager to developroadmaps, identify solutions to roadblocks, and mitigate impact toserver uptime for customer