Glenn Clark Email & Phone Number

San Francisco, California, Us

• Lead a team of enablement professionals to empower the field to confidently conduct cybersecurity/trust conversations with customer decision-makers in ways that engage the security stakeholder in the sales process sooner, reduces late-stage deal slippage, and unlocks additional ACV/AOV for our Security products • Develop and maintain strong relationships with Sr. Leaders across Security, Product Marketing, Product Managers, Sales and Partners to uncover additional Security enablement needs and collaborating with them to drive adoption of our enablement strategy• Produce and distribute customer-facing content, in conjunction with Security luminaries, that educates our customers around the benefits of cybersecurity while encouraging best practice adoption of cybersecurity principles

Bellevue, Wa, Us

• Lead a global team of Onboarding, Ongoing, Technical, Content and Tools Enablement experts responsible for field rep productivity and performance• Create and drive Enablement strategies that align with our GTM approach and influence rep skill proficiency and speed-to-productivity• Implement methodologies and tools that bolster rep acumen and streamline customer engagement• Collaborate cross-functionally with Senior Sales Leadership, Internal Business Group Owners and Executives to determine top field priorities• Determine and implement KPIs that correlate Enablement efforts to knowledge, performance, or revenue impact

Bellevue, Wa, Us

Bellevue, Wa, Us

Building and managing a training delivery team responsible for the onboarding and ongoing learning of our sales team. Thought leader driving the research, design and implementation of key learning programs & initiatives that support a growing global sales organization. A mind for creating learning environments where scalability, technology, and innovative learning approaches are core to the design and resonate with modern learners. A perpetual focus on fostering an exceptional learner experience. Learning program design through collaboration with leadership that identifies the desired behaviors and their influence on Business Impact, Training ROI, Quantifiable Metrics.

Bellevue, Wa, Us

Strategic training manager responsible for designing, developing, implementing, facilitating and delivering programs for an entire sales business unit that address learning gaps, empower the field to achieve revenue goals, impart knowledge on key Concur products, increase sales rep efficiency, ensure retention of crucial concepts, and scale with the growth of the organization. Valued team player focused on establishing and maintaining critical relationships with key stakeholders across the company, collaborating with subject matter experts, and consulting with sales leaders to create ideal curriculums beginning with establishing project plans, identifying optimal training modalities, leveraging current training trends (including blended learning, social media, eLearning, Virtual Learning, and Live Training methodologies), and managing the development process through to completion and within budget. Instrumental in hosting successful live training events through thorough venue scouting, identification and vetting of external training vendors, event planning, presenter engagement, content enhancement, on-site management of logistics, facilitating attendee active participation, soliciting post-event feedback, and identifying areas for training improvement.

A key member of the Sales Training team, responsible for evolving and scaling our training program through the development of on-demand trainings, video podcasts, documentaries, web conferencing, and blended learning instruction while leveraging knowledge of various sales environments, adult learning techniques, current training modalities and project management skills. Created a standardized approach to online training development and design that increased the shelf-life of each training, addressed key messaging for sales, adhered to company brand guidelines, and kept the learner engaged and informed throughout each module. Increased awareness of the training team and resources through cross-team collaboration, creation of a centrally hosted cross-departmental training portal, internal marketing, and significantly growing our available content library through the generation of web-based trainings, job aids, and presentations. In addition to using Flash-based design tools to create critical soft skill, product, and software trainings internally, I also managed the production of several vendor developed trainings from conception to general availability on our LMS utilizing my own subject matter expertise or the knowledge of other key contributors, conducting research, facilitating focus groups, creating course charters and outlines, authoring scripts, producing storyboards, leading alpha and beta reviews, quality assurance testing, managing the hosting process on our Skillsoft LMS, and post-training follow-up via surveys or assessments.

Overland Park, Kansas, Us

Integral member of the Sprint University and Human Resources organization responsible for supporting the Retail Wireless division in the on-boarding of new retail employees and delivery of ongoing professional development training. Solely manage the Sprint Training Facility in Redmond. Cultivate cross-functional relationships with Area Managers, District Managers, Store Managers and Sprint Vendor Partners to unify training efforts. Provide one on one coaching in the field to boost soft skills proficiency, compliance with Sprint guidelines, and bottom-line sales revenues of each Retail Store in Washington and Idaho. Conduct comprehensive field surveys and needs analysis in the field to determine additional training needs. Create innovative custom trainings to address the needs of the field while leveraging current training best practices and cost effective solutions.

Redmond, Washington, Us

Responsible for ensuring that relevant, current training content was developed while meeting needs of the field sales team. Provided final Instructional Design during development phases in accordance with course functional spec and vision scope. Partnered with Vendor Developers to ensure that SMART objectives were outlined and achieved within courses. Key contributor during material development lifecycle including assisting with development of functional specs and vision scopes, providing reference content, and performing quality assurance testing. Collaborated with Project Managers to ensure that course design milestones were met on time and project completed within budget. Governed Alpha/Beta Reviews of courses. Leveraged SCORM-based SDKs, HTML, and XML to stage/publish beta and final training courses. Managed multiple LMSs, proprietary project management software, and SharePoint sites to provide visibility of course content and training materials for key stakeholders.

Us

I've expanded my conventional Training background into a role that focuses on the Customer Learning Experience. I have evolved learning program from web conference based training to an embedded On-Demand Learning experience that provides users the ability to learn what they need when they need it, while bringing them additional learning content at their fingertips. Additionally, I challenge myself to continually evolve user Learning to provide the best learning experience possibleI have also catapulted our internal training program from a basic new hire orientation, to a comprehensive on-boarding process - ensuring that new hires exit training prepared to "hit the ground running". Additionally, providing employees with tools to grow professionally has been the current focus. I provide guidance as we create an eLearning program that allows employees to participate in coursework that promotes development (from on-going product to soft-skills training.

El Segundo, Ca, Us

Traveling trainer and evangelist of Belkin products. Elevated the awareness of Training internally as the key resource for supporting resellers and keeping them updated on our products, and excited to recommend us as their preferred vendor to their customers. Streamlined the process for engaging Training. Improved Training methodologies used by the entire department from Training techniques to content development. Expanded our reseller customer training reach with a web conferencing offering.

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Education record

Education record

Bs, Exercise Science