Collaborated cross-functionally with Legal, Sales, Tax, Finance, Customer Solutions, Customer Renewals, Training, Order Management, and Licensing teams to successfully facilitate deal closure across B2B sales operations in multiple markets including EDU, Government, Healthcare, and more.Profiled customer accounts, calculated licensing footprint, and pricing to create quotes, schedules, and amendments for over 1,400 contract proposals for over $14M in successful revenue.Founding hire of a new team, lead shadowing with new hires as well as being an approachable resource for questions and collaboration after formal training.Utilized unique methods within Excel to expedite cases that require detailed lists/filtered viewing, not covered in standard training.Catalyzed a process improvement within the first year to long-standing SOP. Estimated to save the equivalent of FTE hours per year by automating a manual process.

Categorized and entered all daily sales in accounting software. Acted as lead HR for matters from training to healthcare options for more than 200 employees. Led quarterly meetings for salaried managers and executive level. Conducted store wide meetings and improvement initiatives. Assessed complete supply chain leading to savings of over $100K (~1.5% of sales)annual savings in perpetuity. Created monthly dashboards using GSuite to communicate transparently strengths, weaknesses and trends across stores to management and ownership. Created shared MS Excel resource to record and compensate for mileage. Independently delivered projects to ensure consistent portions, easily communicate work delegation, and track salaried employee vacations. Self started and audited monthly inventory system (resulting in 66%-90%+ reduction of loss store to store). Gained concessions from governing bodies and suppliers which resulted in repayments, and voiding of onerous contracts.

Recruited salaried staff before opening. Interviewed, hired, scheduled, trained and set pay rates for all staff, management, BOH & FOH, before and after opening. Assembled and placed furniture/floor plan, oversaw buildout as well as location of all appliances/wares. Oversaw outreach to community to ensure strong relationships and garner unique large sales outside of normal hours and operations. In 2017 made 3 key food source changes for fresher ingredients that resulted in $30K annual and continued savings. Created a culture of shoulder to shoulder management and effort that mentees follow still.

Took over all day to day operations as the company expanded. Trained management and staff for second location. Oversaw substantial yearly growths resulting in expansion while remaining open. New tasks included monitoring payroll, expanded scheduling, coordinating and leading storewide meetings independently. Led hiring, logistics, and assimilation for expansion and resulting business. Conceived and created promotional material for wine & beer specials that increased sales. Saved over 18% in labor costs compared to replacement in position.

Led all kitchen staff training before initial opening. Developed employees without prior experience into award winning staff. Hired, trained, and promoted from within to form a cross-trained deep talent bench with staff of over 10+ years still retained. Closed nightly for 3 years and oversaw all creation and aspects of nightly closing duties without support management. Recommended and hired FOH staff additions within the first week after initial scheduling was untenable. Recruited, hired, scheduled, set wages and trained new employees. Oversaw 60 employees and increased sales 50% over three years.