Fernando Ordaz Email & Phone Number

With more than a decade of experience in the IT industry, Fernando has honed his skills in managing operations and support teams while effectively communicating with high-level executives and technical leaders.He has successfully managed support teams across diverse locations, including Russia, India, Malaysia, and the USA. Fernando seamlessly collaborates with R&D teams, Product Management, Development Teams, and Maintenance teams, ensuring smooth coordination of customer requests for platform enhancements and resolution of critical issues.In his current role, Fernando's key responsibilities include:- Serving as the primary point of contact for customers, adeptly triaging requests and coordinating with internal teams for timely resolution.- Playing a pivotal role in the sales cycle by engaging with technical resources to support sales engineering efforts.- Overseeing customer projects from onboarding to resolution, ensuring quality assurance and timely ticket handling.- Soliciting regular feedback from the team, addressing concerns, and driving continuous improvement initiatives.- Collaborating with multiple account executives and organizing Quarterly Business Reviews (QBRs) to showcase platform performance and roadmap updates.- Delivering compelling presentations to prospective customers and partners, showcasing product features and architecture.- Contributing to the development of product demonstrations, including specifications, testing, and delivery.Fernando excels in delivering high-quality product presentations and demonstrations, configuring products, and elucidating advanced product concepts with finesse. His expertise lies in driving customer success through effective communication, strategic planning, and technical acumen.

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  Universidad Tecnológica De México

  Ingeniería En Sistemas Computacionales