Glenn Cox Email and Phone Number

- Established a culture where quality and integrity form the basis of the entire department’s decision making. This has resulted in an exceptional high client retention rate and has seen the procurement of service contracts based on our reputation. - Allowed de-centralisation of decision making through identification, training and ongoing support of Service team. This created in a team with higher levels of accountability and role engagement.- Oversaw implementation of new Cloud Integrated Management System into the Service Department enabling a fully automated department from field staff to administration. - Developed non-negotiable safety standards and procedures in relation to common work practices carried out by front line technical staff. - Designed initiatives resulting in an exceptionally high percentile of projects delivered by construction division to become lucrative aftermarket maintenance/service contracts.- Defined and directed sales strategy to ensure success of KPI’s.- Developed Marketing/Sales strategies and initiatives to support growth and consolidation of department. - Visualised and implemented training programs enabling members of the technical team to adapt to new technological developments keeping us ahead of our competition.

- Created a de-centralised structure allowing decision making to become possible in specific regions. This allowed regions to refine their services to suit their operating environment.- Strengthened relationships with internal business units through collaboration with key decision makers. This eventuated in the delivery of major key contracts including Kraft, Motorola and Ericsson.- Introduced new service offerings to clients that went against the status quo of our traditional offerings further strengthening contractor/client relationships.- Developed relationships with key stakeholders (suppliers, sub-contractors and clientele) resulting in advantageous terms and conditions for the Service Department- Demonstrated Sales Leadership in developing an environment where the entire Service team took responsibility for the delivery of sales resulting in a substantially higher number of submitted quotations and resulting revenue.- Developed and implemented robust financial measurement tools. These were used by Senior Management

Completed apprenticeship as a refrigeration / Air Conditioning Technician. Was entrusted with the responsibility of foreman on major installation in my 3rd and 4th years