Gloria R. Email & Phone Number

Dickinson, Nd, Us

Mountain View, California, Us

Atlanta, Ga, Us

Hands-on executive known for strategic and focused approach, with extensive accolades for limiting risk, and establishing creative strategies for optimizing internal operations, financial returns and external customer service and output. While being a seasoned project manager with 7+ years of ERP project management experience and knowledge of logistic production obtained from education, with hands-on experience.

Waltham, Ma, Us

San Francisco, Ca, Us

COVID

Bountiful, Ut, Us

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Provided the expert support that makes ADP integrated solutions stand out in an increasingly competitive global marketplace. Utilized analytic and project management skills with the ability to simplify complex information. Employed multiple techniques to complete data mining such as SQL or simple database services. Integrated medical, HR and payroll information stored in all different systems and software into one common ADP platform.  Improved collected configuration and implementation of new and old client’s data to suit both client and company needs. Ran server and SQL queries to narrow down any and all potential fall outs or issues for the future to ensure the best customer experience can be given.  Designed detailed step by step implementation documentation and test plans. Liaised with ACA to make sure that all areas were implemented and reported correctly into the platform correctly. Troubleshot any ACA reporting issues that arose after implantation. Ensured team support and backup as the ACA team lead.

Phoenix, Arizona, Us

Provided technical support to all corporate faculties both on campus and online through e-mail, phone or person to person. Act as a second tier to the student support team and assist with advanced technical issues they may have with a student.  Created and managed accounts in active directory and exchange plus many more.  Supported multiple softwares and hardware products, including VPN, VOIP, Access and IP phones.  Facilitated upgrade servers and additional software.  Migrated current platforms over to the according software’s.  Maintained and organized server stacks and all related issues and procedures.  Introduced two new softwares that still used today.

Ensured technical support to all end users for Cisco software. Successfully achieved main goals of software projects assigned by leadership. Implemented migrations to new Cisco software from existing for clients. Troubleshoot all end user issues to get best results. Worked with additional teams to make sure that the clients full needs were met in the hardware and software environments.

Paris, Île-De-France, Fr

Provided technical support to XBOX Live customers in all areas including console, account and website. Utilized soft skills to deliver hard messages to end users in the most constructive way. Employed basic troubleshooting to resolve customer issues; never left a customer needing a resolution. Designed program models to help motivate co-workers to provide top level experience. Coordinated with team to prove high level resolutions for all customers. Supported team with knowledge obtained from life skills and on the job experience.

Monroe, La, Us

Maintaining a high quality of customer service to solve customer billing issues and up sale additional items they may need.

Hanover, Maryland, Us

Assist employee's with there annual open enrollment into their health benefits, while creating a lasting positive impression with the customer.

Drive to various oil field, gas field, coal mine, underground mine, and other various commercialindustries as well as residential areas to clean, sanitize, and maintain various portal pots, trashbaskets, and septic's.

Sell, support, maintain, and provide customer support for several wireless carriers. I was also incharge of inventory, stocking, and displaying all store items. Handling all money, includingdeposits, payouts, customer accounts, and ordering. Hiring and discharging employee's. dealingwith many computer software. Unlocking and many wireless phone issues.

Overland Park, Kansas, Us

Assisting technical support team members with all customer support issues. Solving supervisorcalls from customers. Working with various computer programs including Excel, Word, Messenger,Dos, and Office. Quarterly reviews of team members and various supervisor duties.