Geoff Smith Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Responsible for HR and benefits administration service delivery operations and call center support for one of Mercer’s four delivery centers. • Responsible for managing client relationships serving as trusted advisor and strategic consultant, as well as business development.• Financial responsibility including cost management, revenue retention, and overall profitability.• Responsible for budget planning and analysis as well as employee management and development.

New York, Ny, Us

New York, Ny, Us

Responsible for delivering outsourcing technology solutions for Mercer’s U.S. implementations of Defined Benefit (DB), Defined Contribution (DC), Health & Welfare (H&W), and Absence Management products for 30 new client implementations (annually) and supporting M&A activities for existing clients. Management responsibilities include 6 service centers – including 1 Off-Shore, 5 direct reports, 110 staff and $12M in expenses.

New York, Ny, Us

Responsible for implementation delivery of 60 new client projects over a 36-month period. Management responsibilities included 4 service centers, 7 direct reports, 140 staff, and $10 million in annual revenues.Managed staff through historical growth cycle of implementations growing staff by 40 and managing annual turn-over to less than 5%Led sales meetings representing operations organization in over 50 sales presentations including significant involvement in securing Mercer’s largest client with TCV of over $85MCreated DB and H&W ongoing technology support group from 4 different units into 1 unit supporting 4 service centers and over 70 clients

New York, Ny, Us

Responsible for implementation of clients into outsourcing and co-sourcing models for DB, H&W, and Total Benefits Administration, 2 direct reports, and 12 staffLed outsourcing implementations for 7 benefits administration clients including: requirements definition, system setup, testing, staffing, and transitionImplemented improvements for requirements gathering and testing phases projects resulting in improved client satisfaction and cycle timesExpanded Pricing Model to include more complex DB and H&W implementations and ongoing deliveryIntegrated service delivery model between DB and H&W to provide seamless service to clients

Amsterdam, Nl

Managed multiple projects concurrently with responsibilities that included: providing quality assurance planning and scheduling, gathering business requirements, project planning, resource planning, gathering project updates and reporting status to clientLed quality assurance project for International Telcom OSS/BSS (Operational Support System/Business Support System) including direction of staff of 20Developed Test Coverage Matrix System sold to 2 clients as process improvement tool resulting in $4M incremental revenueLed sales efforts to existing clients resulting in $600,000 consulting project and expansion into IT organization

London, Gb

Led test planning and execution for four Defined Benefit implementations representing over 30 plans.Led business and system requirements workshops with clientsLed team members through test planning and execution phases of projectsDeveloped coverage matrix to ensure adequate testing for all plans and procedures

Mba, Finance, Management, Marketing

Bachelor Of Business Administration (Bba), Business Administration And Management, General