Product expert (flooring collections and product specifications)Process and training development for consumer concierge teamCollaborated with Marketing and UX team on various projects to enhance consumer digital experienceFielded consumer inquiries and provided expert customer service to key accountsDeveloped educational collateral to improve and accelerate consumer buying experience

Leveraged Salesforce / Infoview data to identify consumer trends and execute on growth opportunities Partnered with Territory Sales Managers to increase division salesBuilt trust and deep relationships with dealers resulting in long term sales successCapitalized on all new marketing communication tools and resources to continuously energize sales process

Trained management team to maximize resources in various plant systems. (HQMS, Power Steering, PRISM, and LMS).Managed the integration of new department; established safety procedures and supervised safe installation of new equipmentManaged safety and training department with very lean staff.