Subha L🌻 Email & Phone Number

Thiruvananthapuram, Kl, In

Trivandrum, Kerala, India

Serve as the primary point of contact for customers with complex issues that require escalation Handle customer inquiries and complaints, providing resolution in a timely and professional manner Maintain up-to-date knowledge of company products, services, and policies Escalate customer issues to the appropriate department or team member, following established protocols Keep detailed records of customer interactions, documenting all correspondence and actions taken Monitor customer satisfaction levels and identify areas of improvement Generate reports on customer escalations, trends, and root causes Train new customer service representatives on company policies and procedures Serve as a subject matter expert on customer service escalated issues

Thiruvananthapuram, Kerala, India

Thiruvananthapuram, Kerala, India