Jacob Goble Email & Phone Number

Argyle, Tx, Us

Fort Worth, Texas, United States

Wheaton, Illinois, United States

Created social media posts.Created minute long audio clips for radio broadcast.Coordinated media and blog campaigns with graphic designer and marketing staff.Created and executed social media campaigns and reported on tracking to make data-driven recommendations.

Wrote, edited, and built 198 web page procedures totaling over a million words and read over 300,000 times by thousands of internal employees.Edited, archived, and proofread 977 documents in Word and PDF format.Create procedures from interviews with SMEs, recordings, and meetings.Edited hundreds of pages for procedure advisors to ensure clarity, correct grammar, and adherence to style and governance guides.Planned, implemented, developed, wrote, published, and serviced new procedures.Worked on simultaneous projects from concept to execution for various components of a procedure web page lifecycle.Created buy-in from multiple partners in a collaborative cross-functional environment.Identified and managed existing and emerging risks to the bank.Ensured risks associated with building, editing, and maintaining procedures are effectively identified, measured, monitored, and controlled. Advised senior leadership on best practices for procedure standardization and page-building efforts for affiliate partners.

United States

Created a style guide used by 11 procedure advisors and four communication writers.Taught procedure advisors basic HTML and web page troubleshooting techniques.Built and documented procedure writing and page-building processes that facilitate productive teamwork and best practices.Managed dozens of standardization projects simultaneously.Initiated software and procedure changes that saved over $50,000 in 2020.Researched applicable laws and regulations for public notaries and led a project to overhaul the bank's current process across six platforms.Created buy-in from multiple partners in a collaborative cross-functional environment.Identified and managed existing and emerging risks to the bank.Ensured risks associated with building, editing, and maintaining procedures are effectively identified, measured, monitored, and controlled. Advised senior leadership on best practices for procedure standardization and page-building efforts for affiliate partners.

Phoenix, Arizona Area

Served as the HTML page-building subject matter expert and liaison with multiple control partners on seven standardization projects to ensure documents, projects, processes, and initiatives comply with regulatory requirements and internal policy.Researched applicable laws and regulations for handling cash and led a project to overhaul the bank's current process across six platforms.Wrote a weekly training article for 11 procedure advisors, training them in the proper use of grammar, the English language, and company style.Designed, wrote, and edited a weekly newsletter read by thousands of employees that communicated procedure changes, reinforced standard operating procedures, and other pertinent information.Updated the style of 116 procedures in Word format.Updated two static landing pages in Adobe Acrobat.Completed 247 requests in Workfront to edit and publish procedures in Word and PDF.Researched applicable laws and regulations for cashier's checks and then led a project to overhaul the bank's current process.Built and documented procedure writing and page-building processes that facilitated productive teamwork and best practices.Built style guide in accordance with governance mandates and trained teammates on it.Served as the HTML page-building subject matter expert and liaison with multiple control partners to ensure documents, projects, processes, and initiatives comply with regulatory requirements and internal policy.Managed and drove multiple standardization projects simultaneously.Collect and analyze search data to improve content and deliver optimal search results.

Greater Chicago Area

Designed and wrote the copy for a product registration guide that led to hundreds of product registrations and customer information capture.Designed, filmed, and narrated troubleshooting videos for a white-label customer that reduced calls for technical support by 15%.Edited dozens of single-source documents in PDF format to ensure brand consistency for internal engineering and external customer use.Took and edited product photographs.Took and edited photographs to document repair and assembly process.Served as the brand subject matter expert and liaison with distribution partners to ensure all documents, projects, processes, and initiatives comply with the existing style guide.Created hundreds of videos, product posts, external content links, and employee profile posts across various digital media with thousands of views.Set the vision for content strategy and develop an editorial calendar with weekly, monthly, and quarterly content plansDeveloped numerous user stories in several industries documenting the customer journey, from awareness to purchase and post-sales relationships.Conducted market and customer research to develop insights that guided Quincy's content and brand strategy.Researched, wrote, edited, and designed a 2,300-word white paper downloaded hundreds of times and delivered both in print and online.Ghostwrote emails for company leaders when corresponding with a new customer leading to an opening sale of dozens of custom units.

Franklin, Tn

Produced and edited blog posts with over 500,000 unique page views and podcast episodes with millions of downloads.Optimized blog and podcast posts considering SEO and Google Analytics.Wrote, edited, and distributed email campaigns that sold over $700,000 in blogging course sales.Coordinated social media and blog campaigns and efforts with graphic designer and course enrollment staff.Created and executed social media campaigns and reported on tracking to make data-driven recommendations.Measured the results of marketing activity to inform future marketing campaigns - website traffic, blog traffic, and social media clicks.Designed and distributed email campaigns for specific course sales and general brand awareness.Coordinated social media and blog campaigns and efforts with graphic designer and course enrollment staff.Created and executed social media campaigns and reported on tracking to make data-driven recommendations.Measured the results of marketing activity to inform future marketing campaigns - website traffic, blog traffic, and social media clicks.

Phoenix, Az

Completed customer transactions while identifying other areas of financial need and cross-sold with appropriate departments.Onboarded new customers and introduced them to an array of suitable products and services.Researched, developed, and presented training material to educate teammates about military structure and history and lending best practices.Researched, developed, and presented training material to educate teammates about military history and lending best practices.

Prescott, Az

Completed customer account transactions while identifying other areas of need and matched them to relevant financial products.Completed special customer requests in person and over the phone, following company best practices.Maintained and reconciled a cash drawer and controlled items like cashier's checks and unique stamps.Maintained and reconciled a cash drawer and controlled items like cashier's checks and unique stamps.

Various Locations In Los Angeles County

As Public Information Officer:Designed, wrote, and edited department fact sheets, reports, and other media material for the public and media members.Documented crime scenes and interviews with photographs and videos.Gave on-camera, over-the-phone, and in-writing interviews with news media outlets.As Supervising Line Deputy:Directly supervised 16 line personnel by communicating expectations, reviewing work, and coordinating training.Formally mentored one employee with performance deficiencies back in line with best practices.Planned and conducted classroom instruction and practical demonstrations tested and evaluated participants' knowledge and performance.Created educational documents to assist with first aid, report writing, and law enforcement tactics training.As Patrol Deputy:Wrote thousands of detailed criminal, traffic, and follow-up reports.Maintained hundreds of detailed written logs and chain of evidence records.Responded to requests for service and took appropriate law enforcement action within the law's guidelines and departmental policy.Researched and maintained current knowledge of policies and procedures resulting from changes in laws or other legal mandates affecting functional assignment areas.Appeared in court to testify in legal proceedings. As Custody Deputy:Provided jail orientation and responded to questions, concerns, and requests from inmates, visitors, and media personnel.Wrote hundred of detailed incident reports, inmate injury reports, and contraband record logs.Controlled, monitored, and supervised inmate conduct according to established policies, regulations, and procedures.

Palmdale, Ca

Camp Pendleton, Ca

Scheduled, tracked, and maintained training records for over 100 Marines in an infantry company.Identified performance deficiencies and built and monitored remediation programs to bring Marine performance back up to expected standard.Selected top-performing Marines to represent our unit and branch of service at special training schools.

Bachelor Of Arts (B.A.), Organizational Management

Organizational Management

Graduate Coursewok, Marketing