I effectively manage daily operations across multiple property sites, including co-op housings, non-profit housings, and condominium corporations, while collaborating closely with the Property Manager and Board of Directors. My role involves promptly addressing owner and tenant inquiries, coordinating issue resolutions with vendors and the building superintendent, and conducting inspections to assess project scopes. I also handle on-site tasks like rent and fee collection, invoice processing, security monitoring, resident onboarding, and computer support.I actively contribute to enhancing building rules and policies for tenant and owner benefit, and oversee the corporate website's design and maintenance, including content updates, design improvements, social media management, and technical support.

In a freelance capacity, I served as a Graphic Designer for a RE/MAX real estate agent, utilizing Adobe Photoshop to create print-based promotional materials encompassing home listings and sales, real estate trends, interior and exterior feature sheets, signage, brochures, and company stationery. Simultaneously, I worked as a Photographer, capturing and editing images of company agents and on-location shots.I also presented document image layouts and handled pre-press production using Adobe InDesign for print-shop delivery. Furthermore, I contributed to document assembly and text-editing tasks as required, effectively supporting various aspects of visual and print communication for the real estate agency.

I successfully redesigned and launched the St. John’s Anglican Church Willowdale website, overseeing the transition of website hosting services from WordPress to Squarespace. I managed domain name and financial subscriptions for web hosting. Additionally, I integrated and updated web forms and Google Calendar services. I collaborated closely with the church secretary to monitor external email inquiries and internal parishioner facility bookings. I served as the direct point of contact for church clergy and wardens, responsible for creating and distributing digital assets for the church's websites.I performed creative writing and editing tasks to consolidate department information for website content. I also created promotional videos and online posters for church events, serving as the primary videographer and post-production editor for all video-based material. Moreover, I recorded and edited weekly church sermons for online distribution and actively maintained the church sermon repository.

As an Application Specialist for the United States Support Pod, I was responsible for managing front-end applications and conducting back-end SQL database triage and resolutions for small to mid-size business end-users of Ceridian's Dayforce HCM web and mobile applications. I delivered remote application training and troubleshooting support for end-users and conducted post-resolution follow-ups through client and internal meetings.I played a key role in producing technical documentation outlining application issue resolution steps, contributing to the Ceridian Dayforce knowledge-base. Furthermore, I investigated anomalies within Dayforce applications, compiling findings into reports for R&D, and summarized end-user feature suggestions for future application enhancements.

I played a pivotal role in establishing and expanding the Network Operations Centre (NOC) at ICON Media, where I initiated the development of troubleshooting best practices and workflow procedures for key departmental tasks. Additionally, I authored technical documentation for proprietary media management software and was actively involved in the recruitment and training of staff, conducting team-building and mentoring sessions. I also generated department performance metrics for executive reporting.My responsibilities encompassed proactive remote system monitoring, offering immediate first-response support, and successfully addressing critical and time-sensitive client issues related to remote media player computer systems and digital content anomalies. Collaborating cross-functionally with IT, project management, field technicians, and vendors, I oversaw on-site hardware maintenance and failover/solution enhancement implementations.I served as a Subject Matter Expert and played a pivotal role in executing digital signage advertising launches across Canada and the United States for prominent clients, including:• Billy Bishop Airport• CF Toronto Eaton Centre• Yonge & Dundas Samsung• Union Station (Toronto)• Lindt Canada• Shoppers Drug Mart (50+ Locations)• Hudson’s Bay • Holt Renfrew• Pearson Airport (GTAA)• Lord & Taylor (USA)• Government of Ontario• Longos• Canadian Tire• Saks Off 5th CanadaMoreover, I collaborated with Engineering and the Creative Department to optimize the production, organization, and delivery of end-user documentation, ad videos, and web-based deliverables. My role also involved providing remote and on-site end-user training and support and offering expert guidance to internal staff and clients regarding file structure, naming conventions, optimal file formatting, and technical specifications.

I consolidated key product selling points derived from client and sales meetings to create and disseminate print and online promotional materials for both consumers and the corporate sales team. I queried the proprietary company database to generate targeted sales goals, factoring in geographical and seasonal considerations for marketing campaigns.Additionally, I spearheaded the company's YouTube video marketing initiative, serving as the videographer, post-production, and audio editor. I produced compelling product marketing videos for internal use, sales promotions, and social media distribution. Furthermore, I showcased my design skills by creating exhibition signage using Adobe Photoshop and managed the setup and takedown of product booths at industry trade shows. I also took charge of monitoring and restocking exhibitor products, directed exhibition floor traffic, and contributed to loss-prevention efforts.