It Support Specialist / Teaching Assistant
Presbyterian Women'S College Of Education (Pwce)
Aburi, Eastern Region, Ghana
IT Support Staff / Teaching Assistant at Presbyterian Women's College of Education (PWCE)Aburi, Eastern Region(September 2018 – September 2019)During my time at Presbyterian Women's College of Education, I wore multiple hats to provide essential support and contribute to the growth of the institution. My key responsibilities included:IT Configuration and Setup: I configured hardware, software, and set up workstations, ensuring a seamless and efficient technology environment for both staff and students.System Monitoring and Troubleshooting: I monitored systems and promptly addressed issues, including network and website management, enhancing overall operational reliability.Network Infrastructure Setup: I played a key role in setting up a campus-wide network infrastructure, fostering connectivity and data accessibility.Technical Troubleshooting: I troubleshooted network issues, hardware, such as printers, and software, like the Microsoft Office suite, to maintain uninterrupted workflows.ICT Literacy Instruction: I taught ICT literacy to classes of up to 60 undergraduate students, empowering them with essential digital skills for the future.Focused Coursework Assistance: I provided personalized support by teaching small groups of students, assisting them in specific aspects of their coursework.