Gordon Hall Email & Phone Number

Gordon Hall is a Manager - Customer Service Group at Meritor. He possess expertise in continuous improvement.

Listed skills include Continuous Improvement.

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  Manager - Customer Service Group

  Meritor

  Jan 2013 - Present - Troy, Mi

  Manage and coordinate service team to address customer product concerns and coordinate service strategies. Support problem solving and manage resultant Safety and Compliance Programs.Develop Field Action Requests and its corresponding cost estimate, corrective action, scope, etc. in response to product concernsAdminister and control costs of assigned programs. Coordinate & develop service literature and service part strategy. Manage Field Service team to conduct repairs, inspections, etc. at OEM or end user locations.Review and monitor warranty data for emerging issues and coordinate internal teams to resolve.