Gordon Hutton Email & Phone Number

Farnham, GB

London, England, United Kingdom

Currently running a team of high performing Senior Project Managers delivering SaaS environments over AWS while supporting the Sales and Customer Success functions. Focus is on the customer experience primarily from a On-Premise to Cloud perspective. Internally focus is on business process transformation across all applications to ensure Deltek has a.

London, England, United Kingdom

England, United Kingdom

- Experienced Head of Professional Services, - Extensive background of Customer Success Management, - Has been an Engagement Manager for many years across many different companies, - Highly skilled at Program Management, - Well known for successful Team Leadership, - Proficient at overseeing Pre-sales responsibilities.

United Kingdom

• Venafi Head of Professional Services for EMEA.Delivered exceptional services and management regarding all facets of multiple projects from inception to delivery within agreed timeframe and budget. Fostered strategic.
• Drove positive business outcomes through effective utilization growth of professional services and customer success methodologies across the business globally.
• Grew client base in various industries, such as finance, insurance, retail, and telecommunications by measuring customer success metrics, which reduced churn rate and increased retention rate to over 98%.

United Kingdom

• Conformed to predefined standards and accordingly managed project portfolio including Lloyds Banking Group, HSBC, Vodafone, BAE, FCA and Office for National Statistics. Increased project effectiveness by driving the.
• Unified different departments across the globe to agree on a combined standard for their IT service catalogue then executed the project to achieve it, all done within just a few months.

London, United Kingdom

• European Engagement ManagerSpearheaded all phases of project operations ranging from PMO Lead, Professional Services Automation strategy design and management, to time/expense management functions for entire PS.
• Grew the EMEA team to four permanent staff as well as two existing projects to six large active projects within the financial sector and supported the growth of Sales into existing accounts.Apttus CPQ Capabilities
• Guided selling
• Product configuration and pricing
• Document Generation
• Channel Management

England, United Kingdom

• Oversaw all engagements in EMEA from Point of Sale through adoption of the solution and beyond as well as executed the EMEA PMO maintaining and defining standards for PS. Coordinated effectively with the sales team.
• Scoped and began execution of a $1.2M project for Credit Suisse that was expanded through a combination of Upsell and Customer Success criteria to $2M

United Kingdom

• Led all facets of program management, compliance and remediation projects in line with client requirements. Enhanced process efficiency and ensured unhindered project operations by building a PMO team and delivering.
• Was pivotal in the multi-million-dollar Saudi Airforce program where status presentations to the Saudi Crown Prince was necessary. Oversaw all professional services engagements in the Middle East taking the.

Managed and controlled everything services related from the point of Software Sale.

Worked as a team leader / practice manager of this start-up company allowing experience to be gained in project management and co-ordination from concepts of a potential project through execution and review.

Worked as a technical consultant delivering projects primarily around Veritas and SUN solutions including backup and high availability solutions.Specialisations included High availability, Disaster recovery and Backup solutions.

Bsc, Computer Science

4 A-Level'S, Psychology, Sociology, Computing & General Studies