- Maximized team efficiency by initiating division of labor; outlined each team member’s individual responsibilities according to their strengths and areas of expertise.- Developed and organized key procedures for department duties; revised department manual. Created logbooks of completed tasks for workflow reference.- Assign work orders and resolve issues from all departments via BMC FootPrints ticketing system.- Access SAP Concur daily to export travel reports and manage users; solve technical issues as reported.- Supported IT with a 3-week SharePoint migration of the U.S. Operations site and designed new pages for new Headquarters. Reorganized internal site database.- Prepare weekly reports for expense reconciliation and meet with Finance for disputes.- Assist with day-to-day logistical tasks including same-day international travel, time-sensitive data entry, file organization, and other administrative tasks.

- Maintained office policies, distributed and direct emails and phone calls; provided visitor assistance and customer service for new and existing clients.- Re-launched the SAT/ACT coding project with new templates, procedures, code procurement, and data entry system.- Responsible for file organization and account and client database management.

- Provided training for new greeters and upcoming greeter leads. Revised the department handbook.- Oversaw and determined statuses of all tables to calculate accurate wait times; allocated seating according to rotation, party size and needs, server capacity, and restaurant flow.- Forecast and resolved any customer service issues prior to manager interference; informed and reported to manager of all events end-of-shift or as needed.