Gorge Jara Email & Phone Number

Remote

• Effectively manages and maintains virtual servers using vSphere, ensuring optimal performance and availability of critical enterprise applications.
• Collaborates with senior system administrators to identify and resolve complex group policy issues, contributing to improved system stability and security.
• Designed and implemented a custom PowerShell module consisting of powerful cmdlets to automate a wide range of tasks related to Active Directory and Microsoft Exchange services. The module significantly reduced manual.
• Proactively manages and administers individual and shared mailboxes, ensuring timely access and appropriate security permissions for all users.
• Streamlined the server build process by creating automated scripts for key deployment tasks, reducing deployment time, and increasing overall efficiency.
• Ensures compliance with security standards by continuously updating and installing Trellix products on all servers, minimizing the risk of security breaches and maximizing uptime.

Remote

• Developed and maintained a comprehensive knowledge base of technical documentation, providing PC technicians across the enterprise with easy access to critical information, reducing downtime and improving efficiency.
• Expertly managed high priority and high visibility VIP customers, delivering exceptional serviceand support to key stakeholders and contributing to overall customer retention and satisfaction.
• Designed and implemented PowerShell scripts and modules available across the enterprise tostreamline and automate critical IT processes, improving the effectiveness of technicians' abilityto gather information, parse.
• Utilized advanced tools like PsExec and PowerShell sessions to complete work on remotesystems, enabling efficient and effective troubleshooting and issue resolution for end-users.
• Collaborated effectively with various enterprise teams to resolve complex issues outside thescope of local PC support, including repairing Exchange on-premises and Azure mailboxes,restoring connectivity to disabled.

St Louis, Missouri, United States

• Provided remote and onsite hardware and software support to over 750 users and their devices:CAD installation software for engineers, Microsoft security patches, repairs, and replacementsfor malfunctioning hardware.
• Spear-headed and initiated the creation of a district-shared PC tech knowledgebase of commonissues and solutions, including resources, contacts, and scripts to increase work productivity.
• Created scripts to automate repetitive tasks and participated in monthly scripting challenges.
• Created, modified, and deleted computers in Active Directory

Missouri, United States

• Followed all Army policies and regulations with utmost precision while managing cryptographic equipment, ensuring secure communication channels.
• Managed and trained a team of 3-5 soldiers, providing on-the-spot training to maintain soldier proficiency in radio systems and special electronics.
• Oversaw repairs, installations, and records of 150-200 radio military communication systems at the company level, ensuring optimal operational readiness.
• Successfully configured and secured short-range communications for a company convoy during annual training in summer 2018, displaying quick problem-solving abilities and attention to detail.

• Provided remote and onsite hardware and software support to over 750 users and their devices:CAD installation software for engineers, Microsoft security patches, repairs, and replacementsfor malfunctioning hardware.
• Spear-headed and initiated the creation of a district-shared PC tech knowledgebase of commonissues and solutions, including resources, contacts, and scripts to increase work productivity.
• Created scripts to automate repetitive tasks and participated in monthly scripting challenges.
• Created, modified, and deleted computers in Active Directory

Mannheim Area, Germany

Jacksonville, Florida

Bagram, Afghanistan

Bachelor'S Degree, Cyber Security And Information Assurance

Education record