With 25 years experience in IT within the Sales, Financial Services and Healthcare industries, I am an experienced business process developer. Adept in management and administration of Case Management, Workflow and CRM solutions with an in-depth knowledge of the financial services and sales industries. Analytical with the ability to resolve issues while always looking for creative ways to resolve challenging business problems. Adept in combining business and sales process engineering and the software development life cycle. Able to develop and execute short to long range plans requiring a broad base knowledge of all functional areas. A sales team advocate with an interest in ensuring that sales processes benefit both sides of the sales-business divide.Developed a multi-tiered approach to AI Governance ensuring client data is kept safe while allowing CRM tools to access and process PII.Specialties: business analysis, business systems analysis, CRM and AI governance, process engineering, systems administration, requirements gathering, requirements documentation, analysis and application extension. Currently using Salesforce.com and Marketing Cloud to automate sales processes.