Work directly with multiple clients to help define solutions to complex business problems. Structure, build, and manage teams to deliver solutions incorporating a human centered design perspective. Solutions can incorporate digital solutions or business agility structures. Lead and drive deal closure and account growth across the US. Typical deal size varies from <$1m through >$100m. Drive supplemental account growth through a direct team responsible for deal management and delivery both on and offshore. Selected Accomplishments: - Consistently working with clients across multiple domains including Healthcare, Insurance, Financial Services, Energy & Utilities, Commercial and State Government and Manufacturing to execute digital transformation projects and deliver meaningful experiences. - Partnering with multiple business units within CGI to deliver a multi-year manufacturing transformation project for a large multinational client. Own Organizational Change Management delivery and execution and coordination of delivery across multiple delivery centers. - Example Work includes working with a renewable energy company to re-envision their business processes across several business units, including, asset management, marketing, operations, IT etc. Managed assessment across the organization to help co-create new asset flow and user journeys within Salesforce. Executed the delivery of the experience with the implementation to drive significant operational efficiencies.

Strategic account lead, consulting clients and leading efforts to capture key growth levers, new products to bring to market or experience solutions that result in significant business transformation opportunities. Work directly with these C-Suites to establish, manage, and optimize these efforts. Staff, manage and stakeholder the team to develop the financial value of the resultant projects, and execute full change management. Own full P&L and drive account growth through “trusted partner” status. Source new efforts and clients focusing on identifying and solving their “big rocks” across product, strategy, IT and execution domains.Selected Accomplishments: - Managed a team to assess and deliver changes to current Quote to Cash process and CPQ tools with integration points for a client looking to provided experience differentiators across multiple indirect sales channels. - Designed, developed and piloted an IT intake and workflow process that was duplicated across other shared services (BI, Marketing) for a client faced with the prospect of an increase in work volume and complexity. - Managed a focused group of SMEs who provided M&A Integration activities to bring together two complimentary companies. Involved IT requirements, go-to-market product consolidations and new offer enablements.

Acted as a strategic management consultant lead to multiple clients. Managed account growth and delivery through team creation and execution. Coordinated multiple cross-functional teams, including: marketing professionals, software engineers, business analysts, project/program professionals, financial analysts & digital design talent both on and off shore. Owned full P&L for the groups, resulting in the best-in-class customer experiences for clients. In tandem drove SAFe Agile adoption transformation across multiple programs, including: Go-To-Market program management, Mobile App Strategy/Optimization, UX/UI design, Portal B2B Integrations, Front-End Agile Creative, data analytics, IoT/AI/Machine Learning etc.Executed optimization strategies using key customer service scorecard metrics and performance data from Tableau, IBM TeaLeaf, Foresee and Google Analytics coupled with interaction data from social media outlets and forums to build a customer driven app strategy.Selected Accomplishments: - Assembled a unique group of product managers, marketers, and IT professionals to execute on the go-to-market integration of product lines for two large wireless providers. - Successful execution led to account growth of 28% year over year leading to ~$13.6M in accretive billing. - Organized, and delivered SAFe workshops to help clients manage the shift to an Agile delivery model. - Drove multiple B2B portal integrations with clients business front end, using SAFe Agile and DevOps. Functioned as RTE for these efforts and partnered with POs, scrum masters and app owners/developers internationally to drive PI planning and the delivery of MVPs. - Developed Strategic Opportunities roadmap driving consistent sales gap closure for client.

Developed strategic product planning and positioning of Fios products (including: tv, data, VOIP and VAS) and services targeting new customer acquisition, and CRM margin growth. Top Line revenue represented $7.68B. Drove change to brand, PR, vendor management by re-inventing product positioning, and launch activities. Owned new product ideation and overall UX strategy across entire product portfolio. Presented new product category and shepherded the associated release and management.Selected Accomplishments:• Led market launch of new products. Identified opportunities, researched new and lifecycle product enhancements, and collaborated with GTM teams to generate a 4% increase in average revenue per video subscriber.• In tandem with corporate strategy, developed positioning and pricing for new multi-media video server generating a 10% sales increase with annual revenue lift of $21.6M.• Led product development team, issued RFP and managed vendor selection for a “game changing” UI whose focus governs all customer interactions with Verizon Fios. Included linear, VOD, EST, OTT UX design and development.• Managed new product launch and market introduction through a highly matrixed internal and external team.• Developed and managed in depth content optimization tool to identify clusters of infrequently viewed channels that could be pulled from base packages and sold as ad-ons, or pivoted to OTT model lowering operational content cost.• Formulated new self-service sales tool through use of the Fios TV firmware application allowing customers to upgrade their voice, data, and video services through the TV. Annual revenue increase was ~1.5M.• Maximized capital investment by developing a strategy to redeploy older video equipment that has resulted in a$61.6M capital savings.

• Customer Experience Lead for the deployment of FTTP Services, representing total combined top line revenue of ~$3B. • Develop, manage and prioritize a comprehensive deployment schedule, ensuring all Customer Experience deliverables are outlined with appropriate delivery milestones. • Serve as SPOC and PM for all product development and deployment issues, including: marketing, PLM, Sales Support, Channel Operations and IT.• Support franchise negotiation, network operations, finance, system integration and legal teams.• Manage the integrated project planning team and provide feedback in RGS and JAD sessions.• Manage the Life-Cycle Go-To-Market (GTM) process to ensure that the projects are brought to market by deadline.

• Project Manager for the National deployment of Wi-Fi Hotspots. • Developed, managed and prioritized a comprehensive deployment schedule, driving the project to completion on time and under budget.• Served as the single point of contact for all deployment issues, including: force to load, budget impact, systems integration and field operations.• Created and implemented deployment policies and procedures through interfacing with all business units.• Represented Line of Business in all applicable internal and external project meetings. • Helped develop and publish systems process flows necessary to build structure and guide all key stakeholders.• Performed needs assessments to assist in determining internal training needs and published all training related documentation. • Liaised, negotiated with and managed all outside suppliers, utility organizations and municipal agencies to ensure the timely deployment of the Wi-Fi product.

• Led an organization of three Regional Managers and forty employees who were responsible for deploying High Speed Internet Access service throughout the US East Coast. • Partnered with NOC (Network Operations Center) to drive the 24x7 management of the network. • Set and implemented policies and procedures.• Complete P&L, logistics, and fleet management responsibility for the organization, representing $14.9M top line revenue. • Developed and managed various comprehensive construction schedules, delivering properties to completion in a timely manner. • Reduced overall expenses by implementing Operational Effectiveness Programs. • Liaised with regional sales teams, publishing Scopes of Work and assisting in negotiating all technical aspects of the contractual relationships. • Was responsible for managing the 24x7 field support mechanisms.

• Managed all aspects of the product development and release process for a leading java based wireless application development platform product line. • Acted as an interface with all internal groups, coordinating and managing the schedule for the entire product development and deployment process. • As part of the PLM team, helped determine the product's features, functionality, and interface design while ensuring compatibility.• Prepared pricing proposals, white papers, technical specifications, and product descriptions.• Coordinated marketing strategy, sales campaigns and product distribution. • Monitored the preparation of promotional materials including sales collateral. • Performed market research and provided recommendations for future product development. • Directly coordinated with customers to evaluate product effectiveness and customer satisfaction.

• Led the procurement process for all training and related services for the entire organization. • Buy represented $35M of procured services. • Was responsible for the strategic sourcing process used to secure these services. • Implemented a disciplined, competitive procurement process, while focusing on continuous improvement in technologies and practices. • Consistently sought to achieve optimal total cost, quality and service. • Prepared in depth vendor compliance reports. • As a cross-functional team leader, directed the procurement decisions for client organizations. • Negotiated all business terms and conditions on resulting contracts.

• Managed eighteen highly skilled technicians, whose responsibilities included testing cable appearances, purifying databases, performing various outside plant (OSP) functions, and provisioning service for the customer base. • Identified and prioritized the workload and managed all items related to fleet and logistics. • Provided ongoing training and development. • Provided negotiation support for Labor Relations.