Implementation Manager, Senior Implementation Engineer
Current- Implementation Manager:
- Manage the day-to-day operations of the Implementation Services team which provisions and configures services for new and existing customers
- Lead and motivate the team through coaching, career planning and setting individual objectives
- Coordinate customer escalations and promote exceptional customer experience (CX)
- Develop, implement and maintain process runbooks and associated documentation that result in consistently high quality service provisioning with the highest level of customer satisfaction
- Proactively collaborate with the Client Services leadership team and departments across the organization
Oct 2019 - Present
