Govind Kumar Email & Phone Number

Bihar, India

• Review of Overall achievement with Management/ Reconciliation of Disbursement and Collection and submission of MIS daily before cut-off.• Expenses monitoring and management are required to keep the expenses.• Ensure proper customer service at the branches and customer .grievances are addressed promptly• Operational challenges to be addressed on priority for quick resolution Maintaining relationships with local communities to enhance the institution's reputation and customer base.• Business Target planning and Achievement .• Collection efficiency to be greater than 99.50%. Ensuring weekly review of Business and portfolio quality with respective team.• Ensure collections meetings are completed by 1 p.m. daily and cash is deposited on the same day.• Ensure recruitment and Induction Training of 100% newly boarded Centre Manager.• Delinquency Monitoring – visit to All customers who are in 60 and above DPD bucket, and 20% in 0 to 30 DPD bucket.

Samastipur, Bihar, India

• Geography and Branch survey & selection.• Collection efficiency should be > 99.5%• Min two visits to each branch every month and two centre visits to every branch.• LUC to be verified 10% by visiting customers and ensure 100% is done in respective branches within 7 to 30 days from the date of disbursement• Delinquency Monitoring – visit to All customers who are in 60 and above DPD bucket, and 20% in 0 to 30 DPD bucket.• Training of newly on-boarded ROs/CSEs &BM's before start of business sourcing.• Ensuring Statutory and Audit Compliance within the given timeline.• Cluster Head should ensure 100% of the workforce is placed in respective branches as per budget• Timely settlement of Insurance claims of deceased cases. Also, to verify the authenticity of cases by random visits

Patna, Bihar, India

• Business Target planning and Achievement .• Collection efficiency to be greater than 99.50%. Ensuring weekly review of Business and portfolio quality with respective team.• Ensure collections meetings are completed by 1 p.m. daily and cash is deposited on the same day.• Ensuring process adherence and timely audit compliance. (Within seven days).• Morning Huddle covering Collections & Sourcing Disbursement daily.• Need to be part of Group Formation & CGT visits – 02 in a week.• GRT attendance – As per the plan covering 100% centres.• Monitoring of Collection Meeting – Min 1 centre in a day – surprise visit Loan Utilization Check – ensure 100% LUC within 30 days of disbursement• Timely Claim of Insurance settlements with proper documentation• Customer service and addressing customer grievances timely.

Muzaffarpur, Bihar, India

• Contributing to the business growth of the Branch / Bank by providing cross sale services to existing clients and walk-in clients with enhanced efficiency.• Ensuring proper compliance to policies and procedure of Bank, including in context of all regulatory and statutory requirements.• Providing Financial Planning & Investment Advice (CASA , FD,RD, INSURANCE )

Master'S Degree, Master In Business Administration

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Intermediate Of Commerce, Business/Commerce, General

Secondary School Certificate, High School/Secondary Certificate Programs