Strategy, Governance & Performance across our HR supplier estate. Talent, Total Rewards, HR Tech and Consulting. Delivering contract, risk & performance management. Transparency, change management and cost optimization.

Working with the right suppliers and change projects, to deliver smarter spending and repeatable, global quality in PMI's Learning, Leadership, Talent Development, Performance & Assessment - all towards the vision of a smoke-free future.Gold winner of 2020 Brandon Hall 'Excellence Awards' for Best Results of Training Program, and Best Unique L&D Program.PMI's 'Recognition of Excellence' award 2020.

Global learning and people development consultancy - top 20 worldwide for Leadership Development, Training Outsourcing and Online Learning Library - triple Brandon Hall 'Excellence Award' winners (2018).Leading implementation for large, complex engagements. Mobilising project team, scoping deliverables, cost planning, managing client sponsor relationships . Navigating early ambiguity, risks and dependencies and making the decisions towards future sustainability.In 2018 led… Show more Global learning and people development consultancy - top 20 worldwide for Leadership Development, Training Outsourcing and Online Learning Library - triple Brandon Hall 'Excellence Award' winners (2018).Leading implementation for large, complex engagements. Mobilising project team, scoping deliverables, cost planning, managing client sponsor relationships . Navigating early ambiguity, risks and dependencies and making the decisions towards future sustainability.In 2018 led learning, leadership and online/digital catalogue projects with clients ranging from fashion (Timberland, The North Face, Wrangler), food & beverage (KFC, Coca-Cola European Partners), to banking, oil & gas, tobacco, pharma & nuclear companies.Fee-earning project team roles specializing in deploying global learning curriculums, learning spend audits, and design of customised, multi-modal learning. Show less

Portfolio of client relationships, project activities and resources. Client experience, quality, profit margin and successful implementation.Portfolio clients delivering UK, European & Global learning programmes come from Oil & Gas, Banking & Financial Services, FMCG, Manufacturing and Defence & Energy industries. 2013/14 implementations include; - Shell: Portfolio suite of individual-contributor, behavioural skills courses across 36 countries and 6 languages covering… Show more Portfolio of client relationships, project activities and resources. Client experience, quality, profit margin and successful implementation.Portfolio clients delivering UK, European & Global learning programmes come from Oil & Gas, Banking & Financial Services, FMCG, Manufacturing and Defence & Energy industries. 2013/14 implementations include; - Shell: Portfolio suite of individual-contributor, behavioural skills courses across 36 countries and 6 languages covering Europe, Africa, Americas and APME. - Barclays: Global learning supplier analysis and 'spend savings' business case report. - BAE Systems: Creation of an autonomous, flexible framework of learning modules supporting an organisational culture change. Design incorporates video media, diagnostics, facilitated discussion, leader support toolkits etc. - AXA: Bespoke design of 14 Management Development modules for global roll-out – 57 countries. Programme Management of client co-creation through a multinational stakeholder population, incorporating milestones such as multiple language translation and delivery capability transfer. - Barclays: Programme Management of the design and delivery of HR compliance and behavioural training (face-to-face & media-rich, elearning) for 11,000 UK managers.- EDF Energy: A modular leadership journey focused on high-performing teams and emotional intelligence. Supported by social-media enabled evaluation & measurement.- Barclays: Delivering values-based cultural change through a partnership to deliver leadership development and digital behavioural programmes across 135,000 employees in Europe, Africa, Asia and Americas.-Schlumberger: A global Coaching framework and talent pool. Show less

Sourcing, negotiating and contracting learning services spanning Leadership, Behavioural, Technical and Functional disciplines. Managing supplier performance and savings(profit) targets. Led outsourced ‘Managed Learning Service’ for SELEX. End-to-end L&D service, 3rd party supplier sourcing and management. BAE Systems’ C-suite/VP strategic change programme (£2mil+), including scoping, sourcing, commercial contracting and supplier(s) management.

L&D service for the Global Combat Systems (Weapons, Vehicles & Munitions) business, comprising 14 sites, 3300 staff, budget management, 5 L&D consultants.BAE Corporate training - leadership training top 600 executives, functional academies e.g. engineering, project management, commercial, finance.

Client relationship management of Inland Revenue training contract, 2004 £1million+ revenue.Project management of skills training for 2,500 new entrant ‘Tax Credit’ employees. Global ‘Training Needs Analysis’ for DHL across China, Australia, UK & North America.Design & delivery of blended customer service, sales, leadership, performance management, cultural awareness and debt recovery skills training programs. Clients included Dept. for Work & Pensions, Enfield Borough… Show more Client relationship management of Inland Revenue training contract, 2004 £1million+ revenue.Project management of skills training for 2,500 new entrant ‘Tax Credit’ employees. Global ‘Training Needs Analysis’ for DHL across China, Australia, UK & North America.Design & delivery of blended customer service, sales, leadership, performance management, cultural awareness and debt recovery skills training programs. Clients included Dept. for Work & Pensions, Enfield Borough Council, Virgin Mobile, Unilever and HMRC.Contact Center audits covering SLA/KPIs, workforce, and processes. Telekomunikacja Polska (Warsaw), Epicor Software, Phillips (Eindhoven), Financial Services Authority, and National Bank of Greece (Athens).Training & Quality Implementation Manager (6 mth secondment) for Microsoft/SITEL Ireland through the template, first-phase of a seven site European project. Show less

Training lead for first phase of 1,800 seat contact centre.Development of induction & operational training covering customer service, internet technical support, faults reporting and dispatch routing functions of the contact centre.