Abby J. Email & Phone Number

Experienced ServiceNow Developer and Administrator specializing in small to large-scale implementations and custom solutions for IT Service Management (ITSM) and IT Operations Management (ITOM). Currently supporting the DoD, I leverage expertise in complex configurations, performance optimization, and automation with Flow Designer and IntegrationHub. Skilled in ITIL and Agile methodologies, I focus on refining workflows in Incident, Problem, and Change Management, enhancing user interfaces, and ensuring CMDB data integrity. My approach emphasizes collaboration, technical innovation, and continuous improvement to deliver scalable, secure, and high-impact solutions.