Campwell is an eco-village nestled in the woods near Bath aiming to inspire visitors to live more simple, natural and adventurous lives by providing off-grid accommodation to help disconnect from the everyday and reconnect to people and nature. My role is to integrate the business vision with strategy and operational flow to ensure the Campwell experience, team and business is the best it possibly can be.

Advaya is a transformative e-learning platform offering online courses and learning experiences in the interrelated areas of ecology, consciousness and the body. Advaya delivers radical and timely programmes to an international community seeking to unite across borders for personal and planetary health. As Managing Director I have a dynamic role taking the lead on scaling the business and the development of clear systems and processes. My main focus is on operations, team management… Show more Advaya is a transformative e-learning platform offering online courses and learning experiences in the interrelated areas of ecology, consciousness and the body. Advaya delivers radical and timely programmes to an international community seeking to unite across borders for personal and planetary health. As Managing Director I have a dynamic role taking the lead on scaling the business and the development of clear systems and processes. My main focus is on operations, team management, maintaining financial oversight and delivering quality customer service. Show less

Responsible for identifying and managing business-wide projects. - Refined product by identifying and executing company projects which resulted in improved operations and increased revenue.- Identified and brought together suitable team members and stakeholders to deliver projects.- Managed team L&D programme and worked on an E-learning platform project.- Implemented metric to measure team happiness.- Built and strengthened strategic partnerships.- Facilitated… Show more Responsible for identifying and managing business-wide projects. - Refined product by identifying and executing company projects which resulted in improved operations and increased revenue.- Identified and brought together suitable team members and stakeholders to deliver projects.- Managed team L&D programme and worked on an E-learning platform project.- Implemented metric to measure team happiness.- Built and strengthened strategic partnerships.- Facilitated strategy development and planned with cross-functional teams.- Managed Work.Life's Members' Board group and meetings to enhance feedback process to ensure customer satisfaction. Show less

Product owner for newly launched Yours. By Work.Life - a managed office solution for businesses over 30 people. - Responsible for recruitment and line management of Yours. team ensuring individual and team KPIs are met.- Shaping the strategy and project plan for the Yours. product. - Oversee delivery of new property launch project plans.- Document standard operating procedures for ongoing delivery of the Yours. product.- Landlord relationship manager.- Regular… Show more Product owner for newly launched Yours. By Work.Life - a managed office solution for businesses over 30 people. - Responsible for recruitment and line management of Yours. team ensuring individual and team KPIs are met.- Shaping the strategy and project plan for the Yours. product. - Oversee delivery of new property launch project plans.- Document standard operating procedures for ongoing delivery of the Yours. product.- Landlord relationship manager.- Regular reporting on sales & operational KPIs to Yours. Steering Committee.- Responsible for hitting revenue targets for the business overall. Show less

Responsible for Leading the Membership Team (25 team members) to ensure team happiness and KPIs were achieved. Key part of Leadership Team along with Head of Marketing and 2 co-founders.- Responsible for Membership Team growth, identifying roles, writing job descriptions, interviewing and on-boarding.- Responsible for strategic growth and of 5 new openings openings (including project management, recruitment, training, sales).- Implemented feedback survey and Net Promoter… Show more Responsible for Leading the Membership Team (25 team members) to ensure team happiness and KPIs were achieved. Key part of Leadership Team along with Head of Marketing and 2 co-founders.- Responsible for Membership Team growth, identifying roles, writing job descriptions, interviewing and on-boarding.- Responsible for strategic growth and of 5 new openings openings (including project management, recruitment, training, sales).- Implemented feedback survey and Net Promoter Score- Implemented and managed new recruitment process and on-boarding for team members.- Worked with employment lawyer, when needed on HR issues and updating contracts.- Worked with company lawyer on Member contracts and policies.- Coached Managers to deliver on KPIs – including revenue, conversion rates, retention rates and individual goals.- Achieved consolidated income (90% occupancy each month) and controllable overhead targets.- Reviewed sales issues across sites by analysing sales data on Hubspot CRM.- Weekly/ Quarterly reporting to Directors on sales, revenue, and operational KPIs.- Created and documented processes relating to membership operations and sales.- Helped shape co-working product and member experience using regular feedback from team members and customers.- Recruitment and line management of 9 Membership Managers (25 team members in total) to ensure team happiness and KPIs are achieved (predominantly conversion rates, retention rates, income and costs). - Achieving consolidated income across 9 locations in London, Manchester & Reading. - Reviewing sales issues and targets across locations. Forecast income performance and set revenue targets for each location. - Responsible for creating and documenting processes across the business. - Reporting on sales and operational KPIs to the Directors. - Collecting feedback from the team and members to constantly make improvements to the product. ...And everything else that comes with running a growing business! Show less

- First employee to join Work.Life, playing a key role in growing the business from 1 space to 4 in 18 months. - Responsible for pre-sales and ongoing membership sales, maintaining 100% occupancy by conducting tours and effectively selling the space. - Recruitment, onboarding and training new team members.- Responsible for all membership management of the coworking space: sales, operations and community management. - Review and present P&L accounts for each space I… Show more - First employee to join Work.Life, playing a key role in growing the business from 1 space to 4 in 18 months. - Responsible for pre-sales and ongoing membership sales, maintaining 100% occupancy by conducting tours and effectively selling the space. - Recruitment, onboarding and training new team members.- Responsible for all membership management of the coworking space: sales, operations and community management. - Review and present P&L accounts for each space I managed.- Create and process contracts and invoices relating to new and existing members.- Events management from concept development, communication to running events. Show less

- Responsible for all member communications (87,000 members)- Developing strategies for future business developments within the membership base, for example, growing the Young Friends scheme.- Managing the membership marketing budget.- Monitoring and tracking the success of recruitment and retention campaigns to compile report updates for function heads and Board Directors.- Assisting with on-site cultivation campaigns and other promotional activity to actively recruit new… Show more - Responsible for all member communications (87,000 members)- Developing strategies for future business developments within the membership base, for example, growing the Young Friends scheme.- Managing the membership marketing budget.- Monitoring and tracking the success of recruitment and retention campaigns to compile report updates for function heads and Board Directors.- Assisting with on-site cultivation campaigns and other promotional activity to actively recruit new members. Show less

Involved in planning and setting up a business in its early stages.- Detailed market research; both qualitative and quantitative research methods to investigate current market situations, competitors and price boundaries.- Partaking in a ‘Personal License’ course, gaining the ability to be a designated premises supervisor in order for a business to have the right to sell alcohol to the public. - Obtaining relevant business licenses, which included presenting a speech to the Council… Show more Involved in planning and setting up a business in its early stages.- Detailed market research; both qualitative and quantitative research methods to investigate current market situations, competitors and price boundaries.- Partaking in a ‘Personal License’ course, gaining the ability to be a designated premises supervisor in order for a business to have the right to sell alcohol to the public. - Obtaining relevant business licenses, which included presenting a speech to the Council and objectors at Woolwich Town Hall.- Setting up business accounts, registering through Companies House and VAT- Researching different locations and specific properties to make sure they had the proper requirements and relevant planning permissions. Show less

Worked at various events, such as London Fashion Week as part of the Hospitality Team