Grace Chen Email & Phone Number

台灣 臺北市

• Lead CMI function to discover consumer and market insights through various different data source in order to connect the dots and address business issues.
• Lead Integrated Commercial Planning and support other strategic planning/ annual planning to drive company short-term/ long-term objective.
• Coordinate and facilitate monthly commercial team forum to share market intelligence, review activation plan and commercial topics update to drive commercial decisions making.
• Develop Taiwan NPI process and define clear RACI to governance the whole process and ensure NPI development is on track.
• Set-up NPI team and lead cross function discussion between Supply Chain, Procurement, Marketing, Finance, Legal and Sales team to ensure transparent information and agility to adjust under constantly changing.

台灣 臺北市

Freelance consultant who specialized on consumer and marketing insight generation to identify brand strategy

Taiwan

• Life insurance industry trend and market movement analysis and monitoring to generate industry and competitor insights to support product development, product marketing and corporate business decision.
• Observe the latest consumer and generation behavior, macroeconomics dynamic, insurance marketplace, competitors & Fin-tech/ Insure-tech movement to illustrate long-term trend, identify business opportunities and.
• Cooperate with internal key stakeholders to plan and take lead in conducting desktop/customized research to collect consumer/customer insights, identify opportunity areas and address business issues.
• Build up customer/ prospects research protocol and introduce online survey tool Qualtrics to conduct regular surveys among existing customers for insight generation, content exploration and engagement purpose.
• Create product proposition based on market observation and consumer insights to support the strategic direction of product development.

Taiwan

• Lead Taiwan Analytic & Insight team as insight expert and build the capability of data analysis and insight generation to address business needs.
• Cooperate with BU team to identify industry trend and discover consumer insights with internal data resources or desktop research to support business needs.
• Planning tools management and necessary coaching for internal stakeholders.
• Internal or external thought leadership through specific topic sharing and workshop facilitation to inspire new ideas or establish the capability of strategic thinking.
• Publish Media Landscape based on the latest media trend and observation on semi-annual basis.
• Necessary insight support on pitch or business review.

Taipei City, Taiwan

• Leading Knowledge & Insight team as the internal intelligence consultant and market insight expert.
• Routine/ on-demand industry/ business review or brand performance analysis.
• Industry/ company forecast estimation.
• Insight generation through various tracking tools or ad-hoc projects for business issue and future strategy.
• Internal workshop facilitation for NPD innovation, marketing research knowledge building and identifying business strategy, etc.
• NPD/ IMC potential evaluation through various research methodologies.

Taipei City, Taiwan

• Responsible for key accounts from FMCG, cosmetics, luxury and fashion industries.
• Specialized in customized qualitative and quantitative marketing research; work independently for project management and report analysis.
• Extensive experience in consumer U&A, shopper study, consumer insight, product test, concept test, etc.
• Extensive experience in luxury/ cosmetic CRM projects, including callback study, mystery shopper survey, customer satisfaction quali research, etc.
• Generating insights/ actionable recommendation from CRM projects to help clients improve service quality and enhance customer management.
• Research project and preparing proposal/pitch based on clients’ objective and business needs.