Grace Long Email & Phone Number

Provo, Ut, Us

Provo, Utah, United States

• Analyzed dashboard recaps and compiled data using Excel to produce quarterly executive reports, delivering insights on revenue and product performance that enabled management to make informed decisions, resulting in achieving 108% of target sales.• Partnered with customer insight analysts to implement Qualtrics surveys, analyzing feedback from over 1,200 users to inform the product development roadmap, resulting in a 6% increase in user engagement year-to-date. • Identified inefficiencies and strategized ideas to streamline data analysis, leading to the adoption of a new system that improved efficiency by 33%. • Generated reports on PowerPoint to conduct trend analysis and research on competitors, supporting the development of strategies for new products, including naming, product positioning, differentiation strategies, and customer education.• Managed cross-functional communication and alignment on launch plan, risk assessment, assets creation, and quality assurance, ensuring projects adhered to timelines and successful product launches.

Houston, Texas, United States

• Led UAT, regression, and smoke testing; documented bugs and prioritized features to resolve onboarding issues (sign-up, password reset, account set-up), contributing to 3x increase in customer account creation within three months.• Strategized solutions to enhance existing features; improving user experience for both web-app and mobile-app, leading to 30% reduction in support tickets. • Implemented a streamlined product roadmap on Google Sheets, enhancing visibility for the development of 40+ features. • Researched competitors and presented findings to inform strategic direction that improved the onboarding process. • Created user story maps using Figma, providing materials to help founder visualize user flow and secure interest from investors.• Crafted verbiage for in-app messages and push notifications to drive engagement and feature adoption.

• Acquired 15 new customers through personalized assistance and tailored recommendations, driving increased sales. • Addressed inquiries from 10+ customers daily via phone, offering expert knowledge and personalized solutions to enhance purchase confidence. • Resolved customer issues efficiently, maintaining a 48-hour follow-up policy to ensure high customer service standards.

▪ Implemented a new inventory management system to track 40+ supplies using Excel , optimizing inventory control and procurement efficiency▪ Prepared documentations including travel arrangements, expense reports, and office guidelines▪ Delivered 10+ ad hoc projects on time and coordinated team tasks as requested

▪ Processed 500+ invoices, updated monthly budget journals, and maintained organized records of > 70 vendor files▪ Maintained accurate documentation of over 1000+ financial transactions and data reporting, including purchasing cards, travel cards, and reimbursements▪ Cleared accounting backlogs promptly and improved support efficiency by 50%