Grace Looi Email & Phone Number

London, Gb

London, England, United Kingdom

Supporting ambitious, innovation-focussed businesses in London to grow and scale on behalf of Innovate UK Business Growth.Also lead on Innovate UK Business Growth - IPO grant schemes, as London Region IP lead.

London, England, United Kingdom

Responsible for the intellectual property scheme in the London region, ensuring that the grant scheme is managed effectively and efficiently, meeting all KPIs on a tight deadline with limited budget.

London, England, United Kingdom

Help SMEs to build increased business resilience and position the business to grow as conditions and markets recover. Make a significant contribution to the competitiveness of ambitious, high-growth businesses in London by providing tailored support across our Innovation and Growth services, to enhance their innovation management capacity.

London, United Kingdom

Worked on: strategizing marketing language, market research on consumer segmentation and market size for a set of specially curated and designed pleasure products for women.Most recent completed project: Course design, delivery and conversion to online platform for a skills-based certification programme (master degree level) for an international business school based in the US.Most recent consulting gig: Staffing strategy and roadmap to support growth strategies for a US-based PR agency.New addition: managerial coaching for junior and mid-senior leaders, managers and entrepreneurs.Previous projects:Business development strategy and consultation via market research then developing strategies across the business in product management, project management, operations management, change management, leadership, marketing, sales and finance.Market research and growth strategy for Creators Club. Will be leading group coaching sessions online for creative entrepreneurs. Curated and ran vegetarian pop-ups and catering in London.Supported consultation on its asset development strategies (real estate in a rural area) for a charity in order to expand its capacity to serve more people.Supporting a large LGBT meetup group (5000+ members) on managing online events during Covid-19 lockdown.Coaching individuals on coping with Covid-19 induced changes in the areas of career, home-life, personal finance and self-management.Pro bono projects include preparing care packs with healthy snack and daily essentials for London’s street rough sleepers.

London, United Kingdom

Consultancy services for property guardian companies in areas of operation that includes property management, staff management, tenant management, dealing with authorities and project management in interior refurbishment.Most significant achievement: averted client from becoming insolvent and onboard a CEO.Operations Manager at Umbrella Guardians.- analyze and evaluate operational capabilities and processes for clients in this sector, proposed new strategies, and implemented the changes via new standard operating procedures that include feedback loops- developed interdependent relationships with staff, tenants and clients that result in cooperation and trust- evaluated contracts with contractors and suppliers; made recommendations on how to improve contract terms; navigated business relationships by understanding contexts and dynamics between all parties and employing the best method of communication- strategized, planned, and implemented tactics that resulted in improved profitability- balanced and juggled competing priorities, delegated when possible

Greater New York City Area

For Hult Boston and New York campuses, working remotely from London.Thinking partner with the professor in refining course materials and structure for Managerial Coaching Certification. This is the second time Hult is offering this elective course. Coordinate pre-course workshops to students, recording sessions and handled class announcements.Manage and form triads for coaching practice sessions where students are coming from other global campuses including London, Dubai, San Francisco, New York and Boston.Prepare and execute the logistics for pre-course video assignments to be completed before class begins, support and assist students for success.Assist the professor in all areas of class preparations and manage student relations.Assess and provide feedback on students' work and team assignments. Guide students with their skills development process and offer tips for improvements.

London, United Kingdom

Lead special projects within the Human Resource department that involves data analytics, creating KPIs, stakeholder management, internal negotiations, communication, inter-departmental cooperation, leadership, problem solving, user experience analysis onboarding new staff and finding ways to streamline onboarding of new staff.

Greater Boston Area

Thinking partner with the professor in designing and structuring the course for Managerial Coaching Certification. This was the first time Hult offered this elective course. Presented a 30 min pre-course workshop to students, recording sessions and handled class announcements.Assisted the professor in all areas of class preparations, managed student relations and out of class communications, organized logistics for the out of class activities.Coordinated and provided feedback on students' assignments and teamwork.Assisted students with their skills development process and gave constructive criticism for improvements.Observed in class and took notes for professor on students' engagement and class participation.

Greater Boston Area

Notable ProjectsHult Business Challenge (social impact hackathon - strategist), Unicef Somalia (maternal health -strategy consultant), Hult Business Advisory (startups)Electives Entrepreneurship through innovation, social innovation, design thinking, and disruptive futures.CompetitionsHult Prize (renewable energy), a nonprofit hackathon (social farming), and Flywire business challenge (international money transfer).VolunteeringBoston: Venture Cafe ambassador, Boston Cares operative, Hult Career Fair floor manager and One World Strong's fundraiser for launch auction, Hult coaching research assistantSan Francisco: Project Open Hand operative

London, United Kingdom

Manage day to day operations in vacant property security management including refit or renovation projects for clients. On a higher level, create operational strategies companywide, plan, delegate and execute the activities.- ideate, plan and execute tenant recruitment projects for each property- manage and supervise refit and renovation projects with budgets between $70K-$125K- manage and oversee daily operations- lead and supervised a team of 4 staff- problem-solving and dispute management- provide customer service to clients and tenants- facilitate smooth transitions of onboarding and offboarding clients and tenants- handle cash and bank transactions from tenants and to contractors- make buying decisions for administration operations including marketing activities and other operational expenses

London, United Kingdom

Captained special projects in the Human Resource department. The trust employs 17,000 employees of which 3,000 are temporary staff.Flu Program 2014 and 2015- gathered and organized resources, create a launch and internal marketing strategy, obtained approval from department heads, create and maintained strategic partnerships with other departments in resource sharing- negotiated with stakeholders to gain trust and cooperation that eventually increased vaccinations- trained and coached assistants - coordinated with department managers, office managers, executive managers - managed a limited budget of £45K for each flu season- exceeded project objectives of 55% uptake and kept within budget- used Excel to project manage and power point for reporting presentations- wrote a report on the flu program progress and outcomes using data analytics techniques with graphs, charts, and tables.- updated employee files accurately and timelyCriminal Records and Work Authorization Checks Project 2016- concluded the project successfully and saved the hospital in $150K in immigration fines- assisted in the reinstatement of 5 employees who were not compliant with managing the re-application of the correct visa and/or criminal records update check- trained and supervised junior staff- led a team of 6- coordinated with all departments and set up kiosks for checks, provided useful information and advice for the checking process- used Excel to monitor and track the progress of the project and PowerPoint for reporting presentation

London, United Kingdom

Spotting trading opportunities across global sporting events, primarily in European and American markets.Analyzed data, strategized trading moves and place trades with speed and accuracy.Mitigated risks and solved problems quickly, calmly and accurately during trade execution.Employed the latest strategies, technologies, and APIs on trading platforms.Maintained records meticulously and conducted analysis to gain further insights and takeaways on strategies.Practiced discipline when deciding on methodologies for each trade, profit margins, and risk appetite. Built relationships with other traders, learning from industry experts, provided advice and support to the sports trading community.Kept updated on news, trends and regulatory changes in the industry.

London, United Kingdom

Business Development: Marketing strategy, raise company profile, manage social network marketing, foster new customer relationships and most importantly bring in more clients into our portfolio in the vacant property security industry which specialises in live-in property guardiansGuardian Management: Market, advertise, conduct viewings, interview, recruit and vet working professionals as property guardians, manage contracts and relations with guardians, manage maintenance needs and health and safety in the properties.

London, United Kingdom

Letting flats, studios, and rooms- advertising available rooms and apartments online- manage queries and conducting viewings- negotiated rent, deposits, and fees- vetted applicants and closing deals- reference checked all applicants- signed leases with tenants, taking deposits, ensuring that deposits are secured legally as per housing law- customer service for tenants for maintenance, repairs and other tenant issues- coordinate and assist tenants' notices and moving out- dealing with problems arising from non-paying tenants, damages to property, and anti-social behavior- dealt with move-out checks, deposit refunds, and deposit deductions- manage vacancies via short leases or sublets to maximize agency profits- capitalized on the Olympics season by launching a short stay project at select properties to cater to tourists for a premium- business development by recruiting more landlords to add to the agency's property stock portfolio

London, United Kingdom

Provided sales and customer service through home based cal centre for retail catalogues of Shop Direct Group eg. Littlewoods, Very, Woolworths, L&Co, Isme etc.Awarded best UK South East sales contractor in November 2009.Handled complaints, returns, exchanges, insurance claims, upselling, processing orders and refunds.

Kuala Lumpur, Malaysia

Research background materials for writers, interviewing people, write short articles, arrange for photoshoots, office administrative tasks

Kuala Lumpur, Malaysia

Manage, create and sell special projects which increases revenue, raise company profile and market partner and in house products and services

United Kingdom

Provide personal care on a daily basis to people who are paralysed from neck or chest down.

Kuala Lumpur, Malaysia

Stage managed and stage crew for local theatre plays and musicalsProduction managed an independent filmTraining and leading youth theatre groupsWrote a stage management handbook for a theatre companyWrote and directed a short play

Master Of Business Administration - Mba, Entrepreneurship, Distinction

Activities and Societies: Research Assistant to MBA leadership professor: professor T Sullivan Social Innovation Consulting (course work).

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Executive Member of Student Council

Diploma In Hotel Management, Hotel Management - Major In Cuisine, Distinction - Top Student Award