Grace Mcilhon Email & Phone Number

Carlsbad, Ca, Us

San Diego, California, United States

Greater San Diego Area

Client Support Representative (Tier II) · November 2018 – April 2019Client Support Representative (Tier I) · March 2018 – November 2018- Client representative for SaaS company providing a digital payment solution for property management companies, nationwide.- Interact with clients through email and phone: problem solving, training, compiling payment data and communicating best practices.- As a Tier II Representative, handle escalated tickets from Tier I and tickets with more technical aspects involving different integrations with accounting softwares - Trainer of new hires in the department and serve as an ongoing knowledge resource for newer hires and Tier I representatives- Coordinate with engineering team through creation of support stories in JIRA as well as the Onboarding Team and Marketing Department to handle all requests inquiries from client base

Washington D.C. Metro Area

- Intern in the Production Department of a nationally distributed newspaper with weekly print issues and strong online presence.- Responsible for placing of client advertisements and lead generation products both on print pages, online and in daily e-newsletters.- Client and guest relations, operations and troubleshooting during live and virtual events.- Responsible for verification of all online and print products for billing.

Washington D.C. Metro Area

- Serving true farm-to-table food and drink sourced from sustainable farms, fisheries and ranches.- Continually recognized as one of the top revenue generators.- Participate in the training regiment for new hire servers and food runners. Ensure all wait staff completes tasks related to station upkeep and compliance throughout shift.

Washington D.C. Metro Area