• Accountable for end-to-end order management processes.• Proficient in Costco BPM portal, quotes, item agreements, specification forms and factory forms.• Achieve customer service levels based off established new development timelines. • Communicate response times, reliability of commitments, fulfillment of requested delivery dates, accuracy, testing request and compliance. • Build and maintain strong relationships with internal and external stakeholders. Including Costco Imports, NLC, ICS, buyers, and assistant buyers. Internal relationships with product development, project managers, logistics, compliance, and overseas factory merchandisers. • Proficient with Club channel forms such as quotes, item agreements, test request forms, lacey act forms, vendor contracts and country specific requirements. • B2B2C item set, assets, and enhanced content. • Supervise sales ops staff, communicate job expectations, provide direction, support, training, and motivate. Sales Ops and Sales Support Specialist are responsible for Walmart, Sam’s, Kohl’s, LATAM, and Mid Major Retailers. Overseeing domestic, LTL and FOB sales orders in ERP systems and managing all aspects of sales support including online item set up. • Collaborating with Sales Directors participating in sales growth up to $60m per fiscal yearly revenue.• Reengineered Sales Ops manual process, transitioned to automate in NetSuite system during Covid in 2021. Improving efficiency with several manual processes. • Circana IRi POS for Canada and LATAM.

• Assisted Sales Directors with Global Club Channel with growth up to $45.2m in Sales. • Review Process purchase orders and sales orders in ERP system. • Proof club channel packaging for accuracy.• Submit Item Forecasting after commitments. • Enter quotes in Vendor Systems such as Costco BPM and Walmart/Sam’s Retail Link• Assisted with managing sell-thru and promotions.• On Implementation team representing Sales Order Entry to transition from MAS500 to Netsuite.

• Account Manager for LATAM Costco and Amazon • Managed: Costco Global, Toys R Us, Sam’s Club, BJs, PriceSmart, and Cracker Barrel.• Point of contact for Costco Europe, Australia, and Asia Buyers. • Submit Sales forecasting in demand planning files. • Communicating and understanding of product, handling Country specific forms such as testing request forms, vendor purchase plan agreement and vendor contracts.

Design and manufacture hand-painted ceramic giftware, dinnerware, tableware, decorative accessories and collectibles