Organized and supervised children ranging in age from newborn to 12 years, including those with severe special needs, on outings and adventures. Manage behavior through positive reinforcement and age-appropriate consequences. Established routines and schedules to provide structure and stability.

Executed retail, kitchen, and roaster inventory checks, and compiled orders to ensure proper stock levels at daily and weekly intervals. Mentored staff on high-level customer interactions, POS system, menu preparation, and equipment sanitation and maintenance. Evaluated staff to provide feedback for improvement. Designed and implemented a regular cleaning and sanitation schedule to maintain equipment and minimize risks of cross-contamination. Efficiently crafted and served specialty coffee drinks, teas, and food. Provided high-level customer service when resolving customer-related issues. Processed specialized guest orders in the drive-thru and front registers. Demonstrated thorough knowledge of coffee products and use of machinery.

Improved guest experiences through personalized interactions. Operated attractions while adhering to rules and safety procedures. Monitored activities of guests, and executed shut-down and emergency evacuation procedures to protect guest safety. Conveyed information about facilities, entertainment options, rules, and regulations to guests.

Fulfilled all retail clerk duties in a high-traffic sales outlet by handling customer service issues, including POS, sales, and inventory management. Used expert-level communications skills to zero in on true customer needs. Implemented safety and cleaning procedures in accordance with CDC guidelines.