Grace Thomas Email & Phone Number

Leatherhead, England, United Kingdom

At Denny Brands, I developed an array of skills and industry knowledge, particularly in the hospitality sector. By engaging with a range of buyers and suppliers, I gained valuable insights into industry trends. Working within a small team allowed me to establish strong relationships with our customers, enhancing their personal experience with our brand.Key Responsibilities:Managing customer inquiries via email and phone, ensuring prompt and accurate responses.Cultivating strong relationships with customers to provide personalized service.Organising and file delivery notes for our private delivery driver.Processing orders, including loading and making necessary amendments.Coordinating with departments such as embroidery, alterations, purchasing, and warehouse.Handling export orders, quoting, and arranging deliveries.Developing and executing a monthly plan for all social media platforms.Created and posted content to enhance our online presence and interacting with our following.Collaborating closely with our directors on various special projects.Training new staff and being a point of contact for them and other colleagues.

Kingston Upon Thames, United Kingdom

I am a highly trusted and skilled member within the dance school. I am regularly appointed to take highly responsible classes, teaching multiple classes of children varying of ages. This job allowed me to interact with individuals of all ages including both parents, infants and co-workers. This occupation has improved my speaking skills, organisation skills and enables me to establish different working relationships with those of different ages. My ability to comply with the duties of both teaching classes and organizing admin work portrays my team work and organisation skills needed within the fast changing, hectic environment. This 4 year employment has increased my confidence drastically when providing efficient communication and management making me a valued and vital member within the team. This hard work and dedication has become apparent through multiple successful show cases and awards won through competitions.

Leatherhead, England, United Kingdom

I gained valuable insights into the finance industry while working at the leading premium finance company in the UK and Ireland. Improved my ability to thrive under pressure by handling a high volume of calls every day, especially during the pandemic when inquiries became more complex and time-sensitive. I Learned to navigate challenging situations with discretion, finding practical solutions for our customers.Key Responsibilities:Responded to email inquiries from private and commercial customers and brokers, ensuring they received the information they needed promptly.Handled incoming calls, providing friendly and effective support.Processed payments and made updates to customer accounts, like payment dates, names, and addresses.Addressed postal queries, keeping communication clear and resolutions on track.This experience has helped me build strong customer service and problem-solving skills in a fast-paced finance environment.

Leatherhead

Epsom

I started off with this company in January 2018 as a customer support executive. My daily duties consisted of answering customer queries over three different brands through calls and emails in regards to their personal safety devices.I was promoted to the position of Admin support Executive in August 2018. Along with my previous duties I have now gained some more responsibilities. These include running reports for selected companies, being in charge of live online chats and raising and assembling replacements for faulty devices. Within this role I have gained experience in running reports and using excel. As I have now taken on some more responsibilities and have gained a lot of confidence in my problem solving abilities and how I work under pressure.I am now part of a smaller team within a larger customer support centre. This means that we not only have to work within our small team but communicate strongly with Customer Support Contact team and also other departments.

Kingston Upon Thames, United Kingdom

My jobs roles include being a cashier and front of store. This involves serving the customers, answering inquiries and doing refunds. I also stock the shelves and make sure the shop stays clean and tidy. my main job is to keep the customers happy making sure that they have a pleasant experience in our shop and find everything that they need without any hassle. Working in retail has very much improved my communication skills and confidence. It has led me to learn new skills and I have gained more responsibility in the store meaning I am always pushing myself to do better and more.

Epsom

This occupation improved my costumer service skills drastically, being the face of the business, when greeting clients and managing appointments. Working within a fast paced, highly responsible job environment made me aware of all the safety precautions and structural measures that had to be put In place. I was appointed to management of cash takings and banking each consecutive day which indicates my high level of responsibility and trust within the business.

A-Levels, Business Communication

Gcse