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Grace Osborne Email & Phone Number
Customer Success Coach
at
Leapsome
1 work email found
@nordstrom.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Success Coach
Location
United States
Company size
Who is Grace Osborne? Overview
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Quick answer
Grace Osborne is listed as Customer Success Coach at Leapsome, a with 137 employees, based in United States. AeroLeads shows a work email signal at nordstrom.com and a matched LinkedIn profile for Grace Osborne.
Grace Osborne previously worked as Head of Customer Experience and Marketing at Referpro and Associate Customer Success Manager at Kenect. Grace Osborne holds Bachelor'S Degree, Business Administration And Management, General from University Of Utah - David Eccles School Of Business.
Company email context
Email format at Leapsome
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{first}.{last}@nordstrom.com
86% confidence
AeroLeads found 1 current-domain work email signal for Grace Osborne. Compare company email patterns before reaching out.
Profile bio
About Grace Osborne
Head of Customer Experience at ReferPro and 3-year-graduate from the University of Utah Global Business Scholars program with a degree in Business Management and a 3.8 GPA• Worked full-time at Nordstrom while taking a full course load at the David Eccles School of Business • Awarded the Flagship Scholarship, the Don and Carolyn Yacktman Scholarship, and the UG Eccles Merit Scholarship• Events Director for Fashion in Business through the David Eccles School of Business and Communications Director for InfectED through the Honors College • Graduated as valedictorian of Corner Canyon High School in 2020 with a 32 ACT• Experience in business development, marketing to high-value customers, event planning, social media management, team management, customer relations, sales, the Microsoft Suite, and Adobe InDesign
Current workplace
Grace Osborne's current company
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Leapsome
9 roles
Grace Osborne work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience And Marketing
Current
Mar 2024 - Present
Associate Customer Success Manager
• Manages a book of 1200+ organizations• Averages a 99% customer retention rate• Built and continues to implement an intervention process to address potential churn• Manages new client onboarding and coordinating program implementation• Provides day-to-day service and user education• Drives stickiness and reduces churn by depicting clear value and delivering a return on customer investment • Provides cross-sell and upsell leads to the Account Executive team through relationship management and customer outreach • Achieved the most upsell demos completed for the CX department in November and December 2023
Oct 2023 - Mar 2024
Customer Relationship Coordinator
• Supported both Fashion Place and City Creek during peak seasons in this role• Outreached to customers regarding in-store events, promotions, and special offers to drive volume• Trained employees on social selling and digitally connecting with customers• Organized and executed customer events across multiple departments • Hired, trained, and managed 20 stylist assistants during the Anniversary Sale and Holiday Season• Oversaw total store hiring and recruits potential candidates during peak seasons• Ran Nordstrom's signature Get Connected program by engaging in customer outreach, scheduling appointments, and managing the digital database• Analyzed and processed Excel spreadsheets to obtain relevant customer data• Created new onboarding employee processes to increase retention• Ranked #1 in the SW region for total appointments booked during 2022 at 694 appointments
Apr 2021 - Oct 2023
Social Media Manager
• Managed and operated Nordstrom Fashion Place social media pages• Trained employees on social selling through Instagram and StyleBoard • Connected with brand representatives to heighten store exposure
Mar 2021 - Feb 2022
Service Experience Representative
• Assisted stylists in ringing and shipping orders• Solved customer issues both from online and in-store experiences and purchases• Trained representatives in customer relations and technological practices
Jun 2020 - Apr 2021
Nordy Club Coordinator
• Ran contests and promotions for employees to incentivize card opening• Saw a 30% increase in employee cards attempted from October 2020 to March 2021 as a result of my program
Oct 2020 - Mar 2021
Women'S Trend Sales Representative
• Used Pinterest and Instagram to sell digitally during the COVID-19 pandemic
Mar 2020 - Jun 2020
Fashion Ambassador
Sep 2019 - May 2020
Team & coworkers
Colleagues at Leapsome
Other employees you can reach at leapsome.com. View company contacts for 137 employees →
AR
Annika Rautavaara
Colleague at LeapsomeBerlin, Germany
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NP
Nikhil Punukollu
Colleague at LeapsomeBerlin, Germany
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AJ
Andrea Jacome
Colleague at LeapsomeHamburg, Germany
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MM
Maura Mc Carthy
Colleague at LeapsomeBerlin, Germany
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VL
Vincent Lange
Colleague at LeapsomeBerlin, Germany
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HS
Henrik Steensen
Colleague at LeapsomeBerlin, Germany
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KA
Kanwal Akhter
Colleague at LeapsomeLahore, Punjab, Pakistan
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AB
Aubrey Bryan
Colleague at LeapsomeBrooklyn, New York, United States
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FA
Francisco Almendra Leitão
Colleague at LeapsomeBerlin, Germany
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IS
Isabella Sofia
Colleague at LeapsomeGermany
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Annika Rautavaara
Colleague at LeapsomeBerlin, Germany
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NP
Nikhil Punukollu
Colleague at LeapsomeBerlin, Germany
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AJ
Andrea Jacome
Colleague at LeapsomeHamburg, Germany
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MM
Maura Mc Carthy
Colleague at LeapsomeBerlin, Germany
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VL
Vincent Lange
Colleague at LeapsomeBerlin, Germany
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HS
Henrik Steensen
Colleague at LeapsomeBerlin, Germany
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KA
Kanwal Akhter
Colleague at LeapsomeLahore, Punjab, Pakistan
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AB
Aubrey Bryan
Colleague at LeapsomeBrooklyn, New York, United States
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FA
Francisco Almendra Leitão
Colleague at LeapsomeBerlin, Germany
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IS
Isabella Sofia
Colleague at LeapsomeGermany
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2 education records
Grace Osborne education
Bachelor'S Degree, Business Administration And Management, General
Education record
FAQ
Frequently asked questions about Grace Osborne
Quick answers generated from the profile data available on this page.
What company does Grace Osborne work for?
Grace Osborne works for Leapsome.
What is Grace Osborne's role at Leapsome?
Grace Osborne is listed as Customer Success Coach at Leapsome.
What is Grace Osborne's email address?
AeroLeads has found 1 work email signal at @nordstrom.com for Grace Osborne at Leapsome.
Where is Grace Osborne based?
Grace Osborne is based in United States while working with Leapsome.
What companies has Grace Osborne worked for?
Grace Osborne has worked for Leapsome, Referpro, Kenect, and Nordstrom.
Who are Grace Osborne's colleagues at Leapsome?
Grace Osborne's colleagues at Leapsome include Annika Rautavaara, Nikhil Punukollu, Andrea Jacome, Maura Mc Carthy, and Vincent Lange.
How can I contact Grace Osborne?
You can use AeroLeads to view verified contact signals for Grace Osborne at Leapsome, including work email, phone, and LinkedIn data when available.
What schools did Grace Osborne attend?
Grace Osborne holds Bachelor'S Degree, Business Administration And Management, General from University Of Utah - David Eccles School Of Business.
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