Andrea Jacome
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Andrea Jacome Email & Phone Number

Associate Customer Success Principal at Leapsome
Location: Hamburg, Germany 13 work roles 5 schools
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Current company
Role
Associate Customer Success Principal
Location
Hamburg, Germany
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Who is Andrea Jacome? Overview

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Andrea Jacome is listed as Associate Customer Success Principal at Leapsome, a with 137 employees, based in Hamburg, Germany. AeroLeads shows a matched LinkedIn profile for Andrea Jacome.

Andrea Jacome previously worked as Senior Customer Success Coach - Strategic Corporate at Leapsome and Customer Success Coach - Strategic Corporate at Leapsome. Andrea Jacome holds Mba Immersion, Entrepreneurship/Entrepreneurial Studies from Mit Sloan School Of Management.

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Leapsome

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Profile bio

About Andrea Jacome

I am an entrepreneurial woman curious about business ideas and consumer behavior. Learning is my biggest driver. I get up every morning to be a better version and I empower others to do the same. I've lived in 4 different countries and speak Spanish, Portuguese, and English. I am a problem solver, a self-learner, and a doer. In fact, at 25 I founded an SME, a chicken fast-food restaurant chain with 2 stores running in Quito. In 2020, I won the ‘Woman in business scholarship from The Lisbon MBA 2020. My current challenge is to say 'yes' to what makes me feel fear.I have 5 years of experience in the hospitality, automotive, and pharmaceutical industries, development of business models, targeting, multi-cultural team building, Co-founder and Manager, Entrepreneurship and Business development, market research, brand awareness, marketing strategies, value proposition creation, brand values, consumer personas, user research, SAP sales module, organized logistics for product & service deliveries, team growth from 5 to 20 people in 5 years, strategies to support revenue growth, e-commerce, re-invented the menu, consumer trends of consumption, built and reviewed 2 targeting models for 2 different technology business segments by deep market research, Planned and coordinated events of up to 70 pax, Business Strategy, Management, Team Leadership, Research, Persona Creation, Design Thinking, Consumer Insights, Team Coordination, Strategic Marketing, Business Development, Project Management, Brand Management, Microsoft Office, Photoshop, Business Analysis, and entrepreneurship. MBA courses: Entrepreneurship, Brand Management, Strategic Marketing, Creating Shared Value, Negotiation, Big Data, Marketing Management, Financial Accounting, Finance, Business Strategy, Value-based Management and Control, Markets and Competition, Processes and Operations Management, Decisionmaking and Uncertainty, People and Organizations. Additionally, I participated in an Ignite pitch about myself and a real business case competition. I also attended workshops about Giving bad news, Self-efficacy, Giving and receiving feedback, Leadership, Self-management experience, Create a Real Team, Cultural differences, Public speaking, Values Ethics Decisions, Mindfulness, and Yoga. The main competencies addressed were: Self-awareness, Building Trust, Foster Teams, Adaptability, Empathy, Accurate Communication, Creating network and alliances, Creativity.

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Leapsome
Leapsome
Associate Customer Success Principal
Hamburg, HH, DE
Website
Employees
137
AeroLeads page
13 roles

Andrea Jacome work experience

A career timeline built from the work history available for this profile.

Associate Customer Success Principal

Hamburg, Hh, De

Senior Customer Success Coach - Strategic Corporate

Current

Hamburg, Germany

I drive successful change with new tool implementation and new process implementation.- Guide initial Strategic conversations to set up impact goals and implementation goals, as well as KPIs.- Coach clients on change management and communication strategies in every phase of the software implementation. - Share best practices around new process implementation and process improvement. These processes are normally: Feedback, Performance Management, Employee engagement, and Business and Personal Development goals.- Continuous customer relationship aiming to guide customers to use Leapsome to its fullest.

Aug 2023 - Present

Customer Success Coach - Strategic Corporate

Hamburg, Germany

Jul 2023 - Aug 2023

Customer Success Coach - Smb

Hamburg, Germany

I guide customers in using Leapsome to its fullest potential.- Coach and guide customers to set impact goals and KPIs for their department. Based on this we set a plan for process implementation in our Software. - Coach on change management and communication strategies for successful implementation of new processes. - Onboard customers to do the technical implementation. Usual persona; HR Managers, Project Managers & IT Managers. - Drive continuous product usage. - Share product and best practice knowledge around Feedback, Performance Reviews, Employee Engagement, Business and Personal Development Goals, and L&D with a scale up vision.

Sep 2022 - Jun 2023

Co-Host And Co-Founder

Current

Hamburg, Germany

💭CareerUp cast grew from the notion that successful professional development needs reflection.🔎Starting our careers, we found ourselves surrounded by a lot of curiosity and ambition but above all questions and doubts that we would have loved to have an answer to.🌱As lifelong learners, we open this space to learn together and from each other about the path for development, finding inspiration and tools for career growth.▶️ Are you just getting started in your career and need some guidance?▶️ Are you wondering how to make the next step for professional growth?▶️ Are you considering a career change?This is your podcast.WELCOME! 🚀Skills: Podcasting · Career Development · Communication · Interviewing · Motivational Speaking

Sep 2022 - Present

Product Project Manager

Hamburg, Germany

My goal is to take an innovative E-learning gaming product to the HR market. This project involves Product, Business Development and Marketing.- The Product area involves MVP testing, product requirement, test, development, implementation.- The Marketing area involves understanding the personas, creating an online strategy (channels and communication), coordinating brand book creation, and social media branding.- The BD area involves setting up prospecting strategies and setting up partnerships with marketplaces.

Sep 2021 - Aug 2022

Co-Founder

Lisbon, Portugal

We bridge the gap between MBA students and industries. Through our marketplace, we promote connections and make professional consulting services within reach of any company regardless of size and resources. We believe that theory should ́t stay on paper, we want to make it real. - Project on hold -

Jan 2021 - Dec 2021

Mba Student

Lisbon, Portugal

I am the 'women in business' award scholarship winner of 2020. Best Business School in Portugal and TOP 20 MBA raking in Europe. The Lisbon MBA is a joint venture between Nova SBE and MIT Sloan.With the following electives:- The Entrepreneurship Path Module- Brand Management- Strategic Marketing- Creating Shared Value- Negotiation- Big DataOther courses:Marketing Management, Finance, Financial Accounting, Business Strategy, Value-based Management and Control, Markets and Competition, Processes and Operations Management, Decisionmaking and Uncertainty, People and Organizations

Jan 2020 - Feb 2021

Pharma Sales Optimization And Marketing Strategy Trainee

Lisbon, Portugal

Based on the business strategy and marketing strategy built targeting models for new business segments by doing deep market research through internal interviews, linked-in connections, data crunching from pharmaceutical databases, online resources, and financial reports. The project delivery was a proposal of 5 new potential leads to further business development via a PowerPoint presentation to the COO, Commercial Manager, and Marketing Manager.

Jun 2020 - Aug 2020

Business Manager - Food Projects

Quito, Pichincha, Ecuador

Developed and executed the business idea of a meat mini-market. I ran the pilot project that currently has expanded to 3 different cities in Ecuador. Manager of 5 people. Reported directly to the CEO. My daily tasks involved:- Market research - Project management- Process management and associates manuals creation- Business development strategies- Acquisition and management of suppliers- Cost Management and pricing- Consumer Insights and behavior historical data analysis and observation

Jul 2015 - Dec 2019

Principal Cofounder

Quito, Pichincha, Ecuador

Owned by Incubandina. Founder and Manager of "Corralito" SME startup fast-food baked chicken restaurant. - Idea creator and executor of 3 business implementations, 2 restaurants, and 1 supermarket. - Created the value proposition, brand values, consumer personas, and service blueprint. - Created the business plan, business model, and all documentation needed to franchise the idea. - Created processes for internal supply control, food waste reduction, and effective operations. - Did reporting and Business Intelligence analysis for operations, product, customer success, and marketing improvement.- Drove Business Development. Planed, directed, and coordinated strategies to support revenue growth including e-commerce. Results: 10x growth in 4 years.- Lead a team of 20 people.

Jul 2015 - Nov 2019

Sap Implementation Project Manager

Quito, Pichincha, Ecuador

- Assisted in the SAP sales module implementation - Supervised the compliance of sales monthly goals - Staff management - Accounts payable and receivable management - Organized logistics for product & service deliveries.

Jun 2013 - Jun 2015

Sales Intern

Perth, Western Australia, Australia

- Coordination of event plans of up to 70 pax between the sales department and the operations team (food and beverage + venue set up)

Jan 2013 - Jun 2013
Team & coworkers

Colleagues at Leapsome

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5 education records

Andrea Jacome education

Mba Immersion, Entrepreneurship/Entrepreneurial Studies

The Lisbon MBA Entrepreneurship Immersion Program: - Disciplined Entrepreneurship - Managing Technological Innovation and Entrepreneurship.

Master Of Business Administration - Mba, Business Administration And Management, General

Lisbon - Portugal Winner of the Woman in business scholarship # 1 in the World in International Experience (FT Global MBA Ranking 2019) #.

Diploma Ppe, Business Administration And Management, General

Quito - Ecuador

FAQ

Frequently asked questions about Andrea Jacome

Quick answers generated from the profile data available on this page.

What company does Andrea Jacome work for?

Andrea Jacome works for Leapsome.

What is Andrea Jacome's role at Leapsome?

Andrea Jacome is listed as Associate Customer Success Principal at Leapsome.

Where is Andrea Jacome based?

Andrea Jacome is based in Hamburg, Germany while working with Leapsome.

What companies has Andrea Jacome worked for?

Andrea Jacome has worked for Leapsome, Careerup Cast, Digital Latam, Bindin, and The Lisbon Mba.

Who are Andrea Jacome's colleagues at Leapsome?

Andrea Jacome's colleagues at Leapsome include Marius Möck, Rick Reinoso, Franziska Schuler, Jonathan Verlohren, and Paige Thompson.

How can I contact Andrea Jacome?

You can use AeroLeads to view verified contact signals for Andrea Jacome at Leapsome, including work email, phone, and LinkedIn data when available.

What schools did Andrea Jacome attend?

Andrea Jacome holds Mba Immersion, Entrepreneurship/Entrepreneurial Studies from Mit Sloan School Of Management.

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