Andrea Jacome

Andrea Jacome Email and Phone Number

Associate Customer Success Principal @ Leapsome
Hamburg, HH, DE
Andrea Jacome's Location
Hamburg, Hamburg, Germany, Germany
About Andrea Jacome

I am an entrepreneurial woman curious about business ideas and consumer behavior. Learning is my biggest driver. I get up every morning to be a better version and I empower others to do the same. I've lived in 4 different countries and speak Spanish, Portuguese, and English. I am a problem solver, a self-learner, and a doer. In fact, at 25 I founded an SME, a chicken fast-food restaurant chain with 2 stores running in Quito. In 2020, I won the ‘Woman in business scholarship from The Lisbon MBA 2020. My current challenge is to say 'yes' to what makes me feel fear.I have 5 years of experience in the hospitality, automotive, and pharmaceutical industries, development of business models, targeting, multi-cultural team building, Co-founder and Manager, Entrepreneurship and Business development, market research, brand awareness, marketing strategies, value proposition creation, brand values, consumer personas, user research, SAP sales module, organized logistics for product & service deliveries, team growth from 5 to 20 people in 5 years, strategies to support revenue growth, e-commerce, re-invented the menu, consumer trends of consumption, built and reviewed 2 targeting models for 2 different technology business segments by deep market research, Planned and coordinated events of up to 70 pax, Business Strategy, Management, Team Leadership, Research, Persona Creation, Design Thinking, Consumer Insights, Team Coordination, Strategic Marketing, Business Development, Project Management, Brand Management, Microsoft Office, Photoshop, Business Analysis, and entrepreneurship. MBA courses: Entrepreneurship, Brand Management, Strategic Marketing, Creating Shared Value, Negotiation, Big Data, Marketing Management, Financial Accounting, Finance, Business Strategy, Value-based Management and Control, Markets and Competition, Processes and Operations Management, Decisionmaking and Uncertainty, People and Organizations. Additionally, I participated in an Ignite pitch about myself and a real business case competition. I also attended workshops about Giving bad news, Self-efficacy, Giving and receiving feedback, Leadership, Self-management experience, Create a Real Team, Cultural differences, Public speaking, Values Ethics Decisions, Mindfulness, and Yoga. The main competencies addressed were: Self-awareness, Building Trust, Foster Teams, Adaptability, Empathy, Accurate Communication, Creating network and alliances, Creativity.

Andrea Jacome's Current Company Details
Leapsome

Leapsome

View
Associate Customer Success Principal
Hamburg, HH, DE
Website:
leapsome.com
Employees:
137
Andrea Jacome Work Experience Details
  • Leapsome
    Associate Customer Success Principal
    Leapsome
    Hamburg, Hh, De
  • Leapsome
    Senior Customer Success Coach - Strategic Corporate
    Leapsome Aug 2023 - Present
    Hamburg, Germany
    I drive successful change with new tool implementation and new process implementation.- Guide initial Strategic conversations to set up impact goals and implementation goals, as well as KPIs.- Coach clients on change management and communication strategies in every phase of the software implementation. - Share best practices around new process implementation and process improvement. These processes are normally: Feedback, Performance Management, Employee engagement, and Business and Personal Development goals.- Continuous customer relationship aiming to guide customers to use Leapsome to its fullest.
  • Leapsome
    Customer Success Coach - Strategic Corporate
    Leapsome Jul 2023 - Aug 2023
    Hamburg, Germany
  • Leapsome
    Customer Success Coach - Smb
    Leapsome Sep 2022 - Jun 2023
    Hamburg, Germany
    I guide customers in using Leapsome to its fullest potential.- Coach and guide customers to set impact goals and KPIs for their department. Based on this we set a plan for process implementation in our Software. - Coach on change management and communication strategies for successful implementation of new processes. - Onboard customers to do the technical implementation. Usual persona; HR Managers, Project Managers & IT Managers. - Drive continuous product usage. - Share product and best practice knowledge around Feedback, Performance Reviews, Employee Engagement, Business and Personal Development Goals, and L&D with a scale up vision.
  • Careerup Cast
    Co-Host And Co-Founder
    Careerup Cast Sep 2022 - Present
    Hamburg, Germany
    💭CareerUp cast grew from the notion that successful professional development needs reflection.🔎Starting our careers, we found ourselves surrounded by a lot of curiosity and ambition but above all questions and doubts that we would have loved to have an answer to.🌱As lifelong learners, we open this space to learn together and from each other about the path for development, finding inspiration and tools for career growth.▶️ Are you just getting started in your career and need some guidance?▶️ Are you wondering how to make the next step for professional growth?▶️ Are you considering a career change?This is your podcast.WELCOME! 🚀Skills: Podcasting · Career Development · Communication · Interviewing · Motivational Speaking
  • Digital Latam
    Product Project Manager
    Digital Latam Sep 2021 - Aug 2022
    Hamburg, Germany
    My goal is to take an innovative E-learning gaming product to the HR market. This project involves Product, Business Development and Marketing.- The Product area involves MVP testing, product requirement, test, development, implementation.- The Marketing area involves understanding the personas, creating an online strategy (channels and communication), coordinating brand book creation, and social media branding.- The BD area involves setting up prospecting strategies and setting up partnerships with marketplaces.
  • Bindin
    Co-Founder
    Bindin Jan 2021 - Dec 2021
    Lisbon, Portugal
    We bridge the gap between MBA students and industries. Through our marketplace, we promote connections and make professional consulting services within reach of any company regardless of size and resources. We believe that theory should ́t stay on paper, we want to make it real. - Project on hold -
  • The Lisbon Mba
    Mba Student
    The Lisbon Mba Jan 2020 - Feb 2021
    Lisbon, Portugal
    I am the 'women in business' award scholarship winner of 2020. Best Business School in Portugal and TOP 20 MBA raking in Europe. The Lisbon MBA is a joint venture between Nova SBE and MIT Sloan.With the following electives:- The Entrepreneurship Path Module- Brand Management- Strategic Marketing- Creating Shared Value- Negotiation- Big DataOther courses:Marketing Management, Finance, Financial Accounting, Business Strategy, Value-based Management and Control, Markets and Competition, Processes and Operations Management, Decisionmaking and Uncertainty, People and Organizations
  • Hovione
    Pharma Sales Optimization And Marketing Strategy Trainee
    Hovione Jun 2020 - Aug 2020
    Lisbon, Portugal
    Based on the business strategy and marketing strategy built targeting models for new business segments by doing deep market research through internal interviews, linked-in connections, data crunching from pharmaceutical databases, online resources, and financial reports. The project delivery was a proposal of 5 new potential leads to further business development via a PowerPoint presentation to the COO, Commercial Manager, and Marketing Manager.
  • Incubandina
    Business Manager - Food Projects
    Incubandina Jul 2015 - Dec 2019
    Quito, Pichincha, Ecuador
    Developed and executed the business idea of a meat mini-market. I ran the pilot project that currently has expanded to 3 different cities in Ecuador. Manager of 5 people. Reported directly to the CEO. My daily tasks involved:- Market research - Project management- Process management and associates manuals creation- Business development strategies- Acquisition and management of suppliers- Cost Management and pricing- Consumer Insights and behavior historical data analysis and observation
  • Corralito
    Principal Cofounder
    Corralito Jul 2015 - Nov 2019
    Quito, Pichincha, Ecuador
    Owned by Incubandina. Founder and Manager of "Corralito" SME startup fast-food baked chicken restaurant. - Idea creator and executor of 3 business implementations, 2 restaurants, and 1 supermarket. - Created the value proposition, brand values, consumer personas, and service blueprint. - Created the business plan, business model, and all documentation needed to franchise the idea. - Created processes for internal supply control, food waste reduction, and effective operations. - Did reporting and Business Intelligence analysis for operations, product, customer success, and marketing improvement.- Drove Business Development. Planed, directed, and coordinated strategies to support revenue growth including e-commerce. Results: 10x growth in 4 years.- Lead a team of 20 people.
  • Secohi Cia Ltda
    Sap Implementation Project Manager
    Secohi Cia Ltda Jun 2013 - Jun 2015
    Quito, Pichincha, Ecuador
    - Assisted in the SAP sales module implementation - Supervised the compliance of sales monthly goals - Staff management - Accounts payable and receivable management - Organized logistics for product & service deliveries.
  • Hyatt Regency
    Sales Intern
    Hyatt Regency Jan 2013 - Jun 2013
    Perth, Western Australia, Australia
    - Coordination of event plans of up to 70 pax between the sales department and the operations team (food and beverage + venue set up)

Andrea Jacome Education Details

Frequently Asked Questions about Andrea Jacome

What company does Andrea Jacome work for?

Andrea Jacome works for Leapsome

What is Andrea Jacome's role at the current company?

Andrea Jacome's current role is Associate Customer Success Principal.

What schools did Andrea Jacome attend?

Andrea Jacome attended Mit Sloan School Of Management, The Lisbon Mba, Ide Business School, Blue Mountains International Hotel Management School, Universidad Internacional Sek.

Who are Andrea Jacome's colleagues?

Andrea Jacome's colleagues are Eva Reuter, Alexia Micallef Decesare, Fatima Abaszada, Anamaria S., Jaime Española, Aubrey Bryan, Sophie O'donoghue.

Not the Andrea Jacome you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.