Nathalie Marten Email & Phone Number

Berlin, De

Berlin, Germany

Berlin, Germany

Berlin, Germany

As CS Coach, I took on the role of Leapsome’s first Product Expert, fully shifting focus on internal Product Enablement for the Customer Success and Sales organizations, as well as building up a Second Level Support team.- Built a Second Level Support function, including workflows, reporting and onboarding of two team members, allowing us to resolve a third of internally reported issues without requiring engineering support- Own the interface between Customer Success and Product &… Show more As CS Coach, I took on the role of Leapsome’s first Product Expert, fully shifting focus on internal Product Enablement for the Customer Success and Sales organizations, as well as building up a Second Level Support team.- Built a Second Level Support function, including workflows, reporting and onboarding of two team members, allowing us to resolve a third of internally reported issues without requiring engineering support- Own the interface between Customer Success and Product & Engineering organization, aiming to improve collaboration efficiency- Created and continue to conduct internal product trainings and onboardings for client-facing teams Show less

Berlin, Deutschland

As Sr. CS Associate, I started to transition into a more internal role, offering Leapsome's client-facing teams additional technical support.- Continued to manage a smaller client portfolio- Supported global Customer Success and Sales teams with technical (integration) call support- Built an internal knowledge base and troubleshooting documentation related to intergrations- Took ownership of the interface between Customer Success and Finance organization, created… Show more As Sr. CS Associate, I started to transition into a more internal role, offering Leapsome's client-facing teams additional technical support.- Continued to manage a smaller client portfolio- Supported global Customer Success and Sales teams with technical (integration) call support- Built an internal knowledge base and troubleshooting documentation related to intergrations- Took ownership of the interface between Customer Success and Finance organization, created billing-related documentation, as well as a recurring onboarding session for new joiners Show less

Berlin, Deutschland

As CS Associate I worked in a generalist Customer Success Management role, handling both Account Management and Customer Support: - Managed a portfolio of 60 global SMB accounts throughout the full customer lifecycle including onboarding, technical implementation, expansion, and renewal- Hosted product onboarding webinars- Resolved customer support tickets- Hosted weekly office hours- Created Helpcenter as well as internal documentation, with focus on integrations and… Show more As CS Associate I worked in a generalist Customer Success Management role, handling both Account Management and Customer Support: - Managed a portfolio of 60 global SMB accounts throughout the full customer lifecycle including onboarding, technical implementation, expansion, and renewal- Hosted product onboarding webinars- Resolved customer support tickets- Hosted weekly office hours- Created Helpcenter as well as internal documentation, with focus on integrations and other technical topics Show less

Berlin, Deutschland

Within the People Development team, I took care of audibene's learning management system (LMS), which was used to offer e-learnings and trainings to employees worldwide as well as audibene's partner acousticians. This included: - project management for the launch and overhaul of country-specific e-learning platforms- onboarding and training of LMS admins- development of project- and country-specific platform strategies in close collaboration with the local stakeholders-… Show more Within the People Development team, I took care of audibene's learning management system (LMS), which was used to offer e-learnings and trainings to employees worldwide as well as audibene's partner acousticians. This included: - project management for the launch and overhaul of country-specific e-learning platforms- onboarding and training of LMS admins- development of project- and country-specific platform strategies in close collaboration with the local stakeholders- development of training evaluation tools- continuous technical development of the LMS in collaboration with internal and external stakeholders Show less

Berlin Und Umgebung, Deutschland

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 7 years we have grown our team from 2 to over 1,000 people. We work hard… Show more hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 7 years we have grown our team from 2 to over 1,000 people. We work hard and play hard in 10 international locations from Miami to Seoul. We believe that in today’s world, everyone should hear well to live well. That’s why we are on a mission to advance hearing care and deliver the magic of hearing. We inspire people to act early and guide them on their best path to hearing success. With exceptional care and the latest technology, we help our customers thrive by keeping them happy, healthy, sharp, and connected.During my internship, I supported the People Development Team in the conduction and coordination of the global GROWTH feedback process.My tasks included: -conduction of feedback trainings-setup of feedback reviews for all teams-evaluation of participant data-creation and overhaul of information material-further development of the feedback process-alignment with internal stakeholders and our feedback software providerI also took over responsibility for the overhaul of audibene's learning management system (LMS). My tasks included:-assessment of existing training material and courses-creation of new courses-improvement of the user experience by restructuring the landing pages-alignment with internal trainers and the provider of our LMS-continuous evaluation and implementation of new LMS features Show less

Berlin Und Umgebung, Deutschland

Opinary is a Berlin-based startup that established a new way for users to share their opinion in online content. Our technology helps over 84 million monthly users to share their view with a tap and understand opinion trends at a glance.Publishing partners like Spiegel Online, HuffPost, FAZ etc., use Opinary to engage and monetize their audiences, while global brands like Toyota or Mastercard boost attention, create conversions and generate insights.As Junior Client partner… Show more Opinary is a Berlin-based startup that established a new way for users to share their opinion in online content. Our technology helps over 84 million monthly users to share their view with a tap and understand opinion trends at a glance.Publishing partners like Spiegel Online, HuffPost, FAZ etc., use Opinary to engage and monetize their audiences, while global brands like Toyota or Mastercard boost attention, create conversions and generate insights.As Junior Client partner (Business Development/Sales role) my tasks included:- acquisition and maintenance of brand partnerships from first pitch to campaign evaluation- supervision and performance evaluation of client campaigns- analysis of the campaign insights- creation of marketing and sales material - participation in industry conferences Show less

Hamburg Und Umgebung, Deutschland

Unilever is one of the world’s leading consumer goods companies, making and selling around 400 brands like Dove, Axe or Ben & Jerry's in more than 190 countries.During my internship I supported the customer development team responsible for Germany's leading drug stores. My tasks included: -Observation and evaluation of relevant KPIs including the derivation of appropriate recommendations for action in order to exploit sales potential-Self-initiated development of a tracking tool… Show more Unilever is one of the world’s leading consumer goods companies, making and selling around 400 brands like Dove, Axe or Ben & Jerry's in more than 190 countries.During my internship I supported the customer development team responsible for Germany's leading drug stores. My tasks included: -Observation and evaluation of relevant KPIs including the derivation of appropriate recommendations for action in order to exploit sales potential-Self-initiated development of a tracking tool for rapid identification of success potentials-participation in a client-specific brand launch in collaboration with the marketing, legal, trade marketing and research departments-analysis and processing of shopper insights-research on current market trends Show less

Hamburg Und Umgebung, Deutschland

dgroup is the leading advisory firm for digital transformation and part of the global Accenture network.During my internship I supported the HR department in almost all areas. My responsibilities were: -recruitment and applicant management, starting with the placement of job advertisements to the organization of the selection process- general HR management, like the preparation of the onboarding process and the administration of employee information-supervision of… Show more dgroup is the leading advisory firm for digital transformation and part of the global Accenture network.During my internship I supported the HR department in almost all areas. My responsibilities were: -recruitment and applicant management, starting with the placement of job advertisements to the organization of the selection process- general HR management, like the preparation of the onboarding process and the administration of employee information-supervision of employees, interns and working students in all HR-related matters-preparation of and participation in recruiting fairs at selected universities Show less

Münster / Warendorf

KJP is an advisory firm offering services in the fields of auditing, tax consultancy and law.As a student assistant in the field of tax consulting, I was responsible for the creation of training material for seminars conducted by KJP targeting other tax consultants. My tasks included: -update of existing presentations and handouts-the translation of changes and amendments to the tax law into actionable application guidelines-support in accounting and auditing

Master Of Science - Ms, Business Administration

Major Management, Minor Marketing

Master Of Business Administration - Mba, Business Administration

Semester Abroad at Dalian University of Technology Focus: Business Ethics, Global E-Business, Chinese Language

Bachelor Of Science - Bsc, Business Administration