Grace Poole Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

• Arranged and led international major donor, corporate relationship and supporter trips. Managed budget administration of trips, averaging $20-40K each.
• Maximized and executed all aspects of trip strategy and implementation, producing highest volume of trips within team, utilizing reporting, personalizing communications, listening to client needs to customize experience.
• Handled communication emails and social media, averaging 1-35 travelers per trip, preparing travelers for optimum… Show more Arranged and led international major donor, corporate relationship and supporter trips..
• Handled communication emails and social media, averaging 1-35 travelers per trip, preparing travelers for optimum experience, promoting group interaction, and building rapport with clients leading to success of trip.
• Trained and certified trip leaders and coached staff, educating with hands-on experience, looking for issues that arise; also providing hard skills of procedures to follow, training on safety and protocols to follow.
• Planned and led 70+ international trips to 16 countries in Central and Latin America, Africa and Asia, collaborating with different external vendors, and internal departments, working as a team to reach financial and.

Colorado Springs, Colorado, United States

• Spearheaded team arranging international visits to 25 countries.
• Developed contact and reporting system to recoup outstanding expenses, ~$30K annually.
• Influenced development of new visit products, by assisting with creating group, organization and college graduate trips with no child involved, growing completed visits 35% during period.
• Partnered with relationship management teams, serving high level constituents.
• Arranged International Visits for Constituents, ~1.3K events… Show more Spearheaded team arranging international visits to 25 countries.
• Arranged International Visits for Constituents, ~1.3K events annually for team. Show less

Colorado Springs, Colorado, United States

• Guided team that completed multiple customer service tasks, including retention and engagement.
• Contacted customers on account delinquency through inbound and outbound calls, contributing to 3K calls per month.
• Facilitated and created email response templates for communications with 500K customer base, bringing efficiency and effectiveness, enabling management of higher volume.
• Secured answers for customer account inquiries through contact with international partners, ~30 cases… Show more Guided team that completed multiple customer service tasks, including retention and engagement.
• Secured answers for customer account inquiries through contact with international partners, ~30 cases monthly, providing assistance for escalated questions working with field staff in the timeliest manner.
• Arranged international visits for customers, ~1000 events annually for team by automating processes to increase productivity. Show less