Grace Chai Email & Phone Number

Rochester, New York, United States

At the Well Church, I spearheaded a comprehensive overhaul of the church's website, focusing on refining user interfaces, restructuring information hierarchies, and optimizing content flow. This initiative resulted in a remarkable 175% increase in site traffic. My responsibilities extended beyond the visual aspects of design to include in-depth assessments of usability and accessibility. Through heuristic evaluations, user research, and content audits, I systematically improved the website to cater to the diverse needs of our user base, ensuring a more inclusive and user-friendly digital space. Informed decision-making was a key aspect of my approach. I leveraged a data-driven methodology, utilizing analytics reporting and task analysis to gain valuable insights into user behaviors. This allowed for strategic design choices that resonated with our user's preferences and usage patterns. A notable achievement was the introduction of a mobile tithing feature. This addition played a significant role in driving community donations up by 120%, fostering a more engaged congregation.

Lincroft, New Jersey, United States

• As a personal project, created design concept, user stories, task flow, sketches, wireframes, and prototype of a pharmacy app feature to enhance communication between pharmacy and patients, available in my portfolio called Track My Meds.• Administered 300+ doses of Covid vaccine.• Collaborate with pharmacy staff to streamline work process and optimize efficiency.• Provide solutions related to dosage conflicts, insurance issues, and filling requests, improving customers’ experience and retention.

• Cross-functionally collaborated with medical teams to deliver quality patient care, utilizing quantitative data and qualitative feedback.• Implemented strategic and patient-centered approach in the design of treatment plans to enhance patient motivation and experience, leading to 100% adherence rate• Conducted patient interviews and evaluation to identify and understand patients’ needs, goals, and motivations.

Newark, New Jersey, United States

• Organized, managed, and cross-referenced collected data and prepared reports for clinical research on the prevalence of Autism Spectrum Disorder in a cohort of children and young adults under Dr. Walter Zahorodny.

Doctor Of Physical Therapy, Physical Therapy/Therapist

Certificate, Ux Design, Frontend Development

• An 8-month intensive course, specializing in UX design process and methodology, data-driven approaches to design, wireframing.

Bachelor Of Science (Bs), Biomedical Sciences

Activities and Societies: Premedical Student Association Minors: Exercise Science, Mechanical Engineering, Chinese