Grace King Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Manage cross-organization meeting room product management and operational support activities for 9,000 rooms and 400,000 personnel in 140 countries. Implement robust support processes, SaaS AV monitoring solutions, and delivers insights to senior leadership. Organizes end user research to drive adoption and introduction of new audio-visual technologies. Manage 5 direct reports and facilitated coaching conversations and performance reviews. Drives excellence in meeting room experiences and growing strategic talent through effective leadership.

Los Angeles, California, United States

Managed team of product managers of Microsoft Teams Room (MTR), Surface Hub, and Video Conferencing hardware. Successfully introduced first-of-a-kind MTR hardware and peripherals and conducted usability studies to enhance user experience. Oversaw supplier contracts, including request for proposal for services renewal. Developed and maintained a meeting room experience strategy and innovation pipeline while managing 5 direct reports and supported by 15 staff in operations. Strong communicator with a love for leveraging technology to drive meeting room excellence.

Los Angeles, California, United States

Supervised team of PC and Print Services product manager overseeing end-to-end hardware management. Selected and tested devices with annual chipset releases, managed fit-for-purpose print services, and increased the number of PC manufacturers to increase business value. Implemented contract renewal with managed print supplier resulting in cost decreases and stabilized the print infrastructure. Adept at informing senior level executives of domain strategy, projects, and roadmap. Developed and executed overall strategy mission to reduce costs and increase features year over year.

Los Angeles, California, United States

IT leader managing deskside support teams across several US states, including all aspects of people management. Built relationships with key senior regional leadership and communicated significant IT activities for change management and experience improvement initiatives. A dedicated team builder with a passion for empowering and developing team members to reach their full potential.