Grace Wilson Email & Phone Number

Oviedo, Fl, Us

Winter Park, Florida, United States

Winter Park, Florida, United States

Florida, United States

Facilitate member community and connection, and provides accessible and robust professional development resources

Florida, United States

Oviedo, Florida, United States

As a Customer Service Representative and Membership Sales Associate at [Car Wash Company Name], I play a crucial role in ensuring customer satisfaction and promoting our membership program. My responsibilities encompass a variety of tasks that contribute to a positive customer experience and drive business growth.Key Responsibilities:1. Engage with customers to provide a warm welcome, understand their needs, and deliver exceptional service throughout their visit.2. Present the benefits and features of our membership program to customers, tailoring my approach to their specific needs and preferences.3. Drive membership sales by identifying potential leads, building rapport, and utilizing persuasive communication skills.4. Handle customer inquiries, concerns, and complaints professionally and efficiently, with the goal of finding effective solutions and maintaining customer satisfaction.5. Process transactions accurately, ensuring attention to detail and adherence to company policies.Collaborate with team members to maintain a clean, organized, and safe work environment that meets company standards and promotes a positive customer experience.6. Stay informed about current promotions, car wash services, and membership benefits to provide accurate and relevant information to customers.7. Continuously seek opportunities to improve personal sales and customer service skills through self-directed learning and feedback from management and peers.8. In this role, I am committed to delivering top-notch customer service and promoting the value of our car wash memberships, contributing to the overall success and growth of the business.

Oviedo, Florida, United States

As a Lead Receptionist and Kennel Technician at Pet Suites of America, I played a pivotal role in ensuring exceptional care for our furry guests and maintaining smooth operations at the front desk. Combining strong organizational skills with a genuine passion for animals, I contributed to a positive environment for both our clients and their beloved pets.Key Responsibilities:1. Greeted clients upon arrival, promptly attended to their needs, and provided a warm, welcoming atmosphere.2. Managed appointment scheduling, check-ins, and check-outs, ensuring accurate record-keeping and seamless coordination.3. Processed payments, updated client information, and maintained an organized and efficient front desk area.4. Supervised and trained junior receptionists, fostering a team-oriented environment and promoting excellent customer service.5. Assisted in kennel maintenance, including feeding, cleaning, and monitoring the well-being of animals in our care.6. Administered medications and followed special care instructions, ensuring each pet's individual needs were met.7. Conducted regular facility walk-throughs to assess cleanliness and identify any potential safety concerns.8. Effectively managed conflicts by addressing customer complaints and negative reviews with empathy, active listening, and solution-focused communication, ultimately turning dissatisfied clients into loyal customers.9. Coordinated marketing efforts, including social media management, promotional materials, and events, to increase brand awareness, attract new clients, and maintain strong relationships with existing customers.In this dual role, I was committed to delivering outstanding customer service while ensuring the health, safety, and comfort of all pets entrusted to our care. My dedication to excellence and compassionate approach helped create a positive experience for both clients and their pets at Pet Suites of America.

Master Of Arts - Ma, Clinical Mental Health Counseling

Bachelor Of Science - Bs, Psychology

UCF's Bachelor of Science in Psychology program provided a comprehensive curriculum, covering cognitive, developmental, and social.

Associate'S Degree, Psychology

Education record