Built a field service network consisting of 100+ technicians nationally providing warranty service coverage to customers. Designed a service provider agreement that framed the legal contract between the company and the service provider creating value and credibility.Networked with Safeware, a product protection technology company solidifying a contract to provide customers with additional warranty coverage which increased revenue at the point of sale and gave customers more confidence in the product.

Created internal installation teams throughout the U.S. hiring 25+ employees, minimizing the need for third-party installers, contributing $350K+ of revenue to annual budget.Delivered projects on time and within budget using innovative solutions that drive efficiency and profit. Improved quality by eliminating out of box issues reducing contract labor by 12%. Managed fleet of 10+ company vehicles ensuring all drivers had up-to-date registrations, safety inspections, proof of insurance, DOT records, and medical cards.

Recruited 300+ contracted service providers nationally, establishing needed coverage to complete jobs within a TTS of 48 hours. Streamlined spare-part kit inventory for all service providers ensuring they had the efficient resources to complete jobs within a TTS of 48 hours.Organized hands-on technical trainings and certifications throughout the U.S. educating technicians with new product.Created internal revenue generating programs by utilizing employed field technicians in completing services purchased by customers contributing $250K+ of revenue to annual contract labor budget.Assisted with designing a Salesforce field service platform that provided technicians with service order details and a way to update and document their work performed.

Built relationships with service providers out in the field gaining reliability and commitment from technicians to complete warranty service work. Coordinated with technicians providing troubleshooting, updates on part shipments, scheduled appointments and completion dates.Approved invoices ensuring labor times were submitted accurately based off the amount of time it should have taken to complete the repair to reduce contract labor.

Supervised a team overseeing full product sales for returning customers contributing $1M+ in customer service revenue. Analyzed data measuring individual and team performance providing incentives to top agents and issued earned commission.Monitored inventory of available product and provided the team with daily updates.

Sold customers parts, service, extended warranties and subscriptions contributing over $10K in weekly sales revenue to the customer care budget.Upsold customers new machines who didn’t want to invest in repairing their unit.