Graeme B. Email & Phone Number

Montreal, Quebec

Responsibilities:• Provide technical support for high speed internet access customers using several software applications.• Business website hosting support, and dedicated internet access.• Audio Conference Operator host and support. Including question and answer sessions and introductions to press conferences.

Montreal, Quebec

Responsibilities:• Provide technical support for Cellular customers including billing, price plan management, technical support & sales.Oct. 05 – Nov 2005Position: Control tower agentResponsibilities:• Log entry and departure of all agents for their shifts.• Enter paid hours for all agents for payroll.• Ensure agents adhere to schedule including lunch and breaks.• Authorize and log overtime work.• Ensure agents adhere to company policies including dress code, conduct and ethics.• Monitor agent performance in order to ensure call qualitySeagram’s Canada

Lasalle, Quebec

Responsibilities:• Provide day to day support for 300+ users across Canada and 600 users in U.S. including executive support in Toronto head office.• Test new applications from in-house developers. Package the application for distribution servers and supervise software distribution to all Canadian users.• Perform Daily backup & manage backup schedule and servers. Maintain R.A.I.D. disk farms for all servers across Canada.• Field support for sales force plus home support and occasional on site rollout of new laptop systems.• Manage Phone system LaSalle Plant.Jan. 97 -- Dec. 01• Provide day to day support for 300+ users across Canada and 600 users in U.S. including executive support in Toronto head office.• Worked closely on Y2K rollout, including on site 24-hour support from Dec 99 to Jan 00.• Developed Server based software distribution system.• Perform Daily backup & manage backup schedule and servers. • Field support for sales force including occasional on site rollout of new laptop computer systems.

St-Laurent, Quebec

Responsibilities:• Maintain Client Server Network for Montreal & Laprairie location.• Test midrange application modules.• Manage Phone system for both locations.• Maintain Desktop computers and terminals.• Expand network to meet growing needs of users.Sep. 89 -- Sep. 93Position: Customer service clerk & data entryResponsibilities:• Enter Customer orders.• Process EDI system orders. Check for errors and correct with customers via phone.• Maintain Phone system and study Long distance plan.

Montreal

Position: Instructor (Master Corporal)Responsibilities:• Classroom seamanship instructor.• Parade Drill instructor.• Supervision of various shipboard evolutions and tasks.• Schedule both sea and harbor watches.• Basic Navigation and radar plotting.Sep. 82 -- Sep. 88Position: junior instructor (corporal)Responsibilities:• Assist in supervision of shipboard tasks and evolutions.• Ships husbandry (cleaning, painting, etc.)• Small engine repair and maintenance.• Senior hand on sea and harbor watches (Anchor watch, look out, lifebuoy Sentry etc.).• Prepare lesson plans for classroom instruction.• Assist parade drill instructor.Jun. 81 -- Sep. 82Position: recruit / TraineeResponsibilities:• Under training for practical application of seamanship duties.• Under training for classroom instruction.• Shipboard on the job training. Including painting, small arms maintenance, ships husbandry, line handling.