CUSTOMER-FOCUSED BRAND DELIVERY- My creative talents lie in matching brand promise with brand delivery – helping you with sustained profit improvements from customer success and creating customer journeys that deliver the dream you promised. - I can translate a brand promise into a value-adding business model that ensures customer satisfaction by helping them get their job done with perfect outcomes. - This drives increased market share and increased profits, from focusing on business strategy and developing and driving business capabilities that provide a significant competitive advantage. - In the process, I love helping people grow.CHANGE ALCHEMIST- Generated over $23 million annual profits for just 6 clients.- I love Inventing, innovating, creating, generating, re-combining. - In the Australian Army, member of an IT team that reduced inventory scaling processing costs from $1 per item to 3 cents and improved processing time from weeks to hours.BUSINESS GROWTH- Generated over $23 million additional annual profits for just 6 clients- Managed sales growth of 280% over 3 years at Nissan Motors Australia Parts Division, while reducing staff, eliminating industrial stoppages, increasing productivity and increasing customer service levels.- Created additional sales growth of 35% per year for a retail clothing business while increasing item availability by over 50%.BUSINESS PRODUCTIVITY- Designed the programs and implemented a Queensland wholesaler inventory management system that increased sales service levels from 65% to 98% for top sellers, providing a 35% revenue increase, while reducing stock levels by $2.25 million.- Implemented transport contract improvements at Bowater-Scott that reduced cost per carton delivery from 21 cents to 6.5 cents, for an investment of only $13,000, for a net profit increase of over $400,000 per year in 1980 dollars.-Implemented product design improvements that resulted in profit improvements from pallet utilization increase from 68% to 94%, with similar improvements in storage space needs and truck movements.- Designed and implemented a bakery order handling system that increased productivity 4 times, which led to a doubling of market size in 12 months.PROJECT MANAGEMENT- Designed and implemented the largest wireless business application in the Southern Hemisphere over 3 years, on time and within 5% of budget.MENTORING- Mentored small business owners in Australia and Indonesia.- Writer of 50 Business Builder articles for Bali Advertiser.CONSULTING- Price-Waterhouse- Colby Materials Handling