Led the customisation and product development of the Datagoat retail data analysis platform. Expanded Datagoat client base within the retail sector through the development of enhanced reporting and visualisation capabilities, including: Multi-dimensional product comparisons, SKU performance across revenue, margins, discounting, store brand and account team performance.

Directed the product development of wholesale bulk SMS data analysis reporting system enabling targeted insights to segment stakeholders within Financial Services, Government and Healthcare.Spearheaded the development of business OKRs (Objectives and Key Results) and individual KPIs (Key Performance Indicators) for senior stakeholders across multiple business units.

Directed the creation of commercial product reporting to support strategically and financially aligned investment decisions across the VMO2 business product portfolio. Completed analysis of product performance data identifying opportunities.Collaborated with cross-functional teams to ensure reporting provided the necessary actionable insights to help them make data based decisions.Led the product development and data reporting for the mobile retention program, integrating key metrics from the Salesforce pipeline, NPS (Net Promoter Score), ARPU (Average Revenue per User), subscriber data utilisation focused to out-of-bundle revenue, and mobile device usage.

Led the re-launch of the O2 SIP Trunking offer driving changes to the end to end sales, provisioning and billing processes. Resulting in the recovery of £380K in revenue/cost leakage and 20% improved sales performance as a result of increase sales confidence and more rapid deployments through simplified provisioning processes.The program included the revamp of customer-facing materials the simplification of ‘Lead to Order’ and ‘Order to Cash’ processes with focused internal ‘how to’ guides for teams.Transitioned and further enhanced SIP Trunking processes in support of the O2 Voice for Microsoft Teams product launch, enabling customers to migrate from traditional PBX environments to a cloud-based phone system.

Orchestrated the M365 user experience enhancement project by developing comprehensive end-user guides and conducting interactive workshops to facilitate the migration to Office 365. Ensured a smooth transition by providing detailed instructions and hands-on training sessions, enabling users to quickly adapt to the new platform. Collaborated with cross-functional teams to gather feedback, refine resources, and support users throughout the migration process, significantly improving user adoption and productivity.

Led the strategic demerger of the cloud architecture between Noble Agri and COFCO International, overseeing the migration of data center services to the cloud.Collaborated with senior stakeholders to produce effective executive reports for various governance bodies, ensuring transparent communication and strategic alignment throughout the transition.

Led the development and in-life management of the Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings. Ran the New Product Development process from product specification, development and transition into sales.Managed the product launch of SIP Trunk, driving its development, deployment, and market adoption.

Provided strategic support to both global and local account teams, ensuring alignment with product strategies and customer needs.Led opportunities across multi-tower technologies, fostering collaboration and innovation across different product domains.Enhanced the sales process by developing clear specifications and guidelines, improving efficiency and effectiveness in product positioning and customer engagement.Architected comprehensive technical solutions that addressed complex business requirements, ensuring seamless integration and high performance across multiple platforms.

Coordinated the design and deployment of the Neos Networks Ethernet online pricing tool, enhancing the customer experience with a user-friendly interface and accurate pricing information.Utilised data insights found from the Neos tool to direct strategic initiatives for network expansion, aligning efforts with business growth objectives and enhancing service coverage.

Focused on vendor selection for the next generation 10G MPLS network, implementing cost analysis of vendor hardware and platform scalability.Lab testing which involved stress and benchmark testing of the 10G MPLS network

Developing sales relationships collating customer requirements for DWDM , Ethernet VPN and dark fibre networks.Liaising with Network Architecture for technical approval of non standard design.Communicating and documenting strategic advantages of designed solution.

The central consultant for IP VPN designs with business ownership of the commercial cost base. Working closely with the product management team producing and supported the standard and non standard pricing tools.

Qualification of non standard opportunities. Providing the relationship bridge between both commercial and technical departments to ensure the non standard solutions meet the customer’s requirements.

Designing the first deployment of Verizon SDH networks around the Dublin CBD. The implementation was both hands on with scope to provide technical support to the emerging business.

Employee number ten within the Australian start up. Instrumental to the success of the first customer from sales opportunity to service hand over.

Assist local operations on the engineering standards and procedures of MFS International.