Mary Graham Email & Phone Number

Raleigh-Durham, North Carolina Area

THE OPEX ADVANTAGE• Founded in 2004; Opex Technologies has 14 years of experience simplifying the technology solution and provider search • Team members have an average of 18 years of technology solution and provider experience• 100+ years of combined technology experience are used to level the playing field and offer a clear advantage • Represent our clients with over 300 of the leading global technology providers • Advised over 800 clients around the globe across all… Show more THE OPEX ADVANTAGE• Founded in 2004; Opex Technologies has 14 years of experience simplifying the technology solution and provider search • Team members have an average of 18 years of technology solution and provider experience• 100+ years of combined technology experience are used to level the playing field and offer a clear advantage • Represent our clients with over 300 of the leading global technology providers • Advised over 800 clients around the globe across all market verticals • Researched over 10,000 technology solutions • Negotiated, Implemented & Supporting over $225M in technology solutions • Over $200M in Client savings realized• Average client solutions savings is 24%WHY WORK WITH US?How much time do you want to spend analyzing your current solutions and costs or researching your next generation technology solutions and providers? Think of Opex as an extension of your IT team – doing the work that you don’t have time, resources, or subject matter expertise to do, or even want to do! Skip the sales pitches and presentations. Make sure your costs are the best available. Implement solutions faster. Get better support. Feel confident with your technology decisions.We bring over 100 years of industry experience and have access to tools, data, market knowledge and everyday use cases that you don’t have. We hold providers accountable. As the technology industry changes, we’re on the front lines. Your business should be too. Show less

Raleigh-Durham, North Carolina Area

-Managed team of 10 geographically dispersed implementation project managers responsible for customer Infrastructure as a Service (IaaS) installations such as public clouds, physical servers, storage arrays, network gear, third party service and colocation environments in 44 data centers-Increased number of customer infrastructure installations by 200% including Monthly Recurring Revenue (MRR) to $250k-$350k -Created Work-in-Process order and billing reports that were shared with upper… Show more -Managed team of 10 geographically dispersed implementation project managers responsible for customer Infrastructure as a Service (IaaS) installations such as public clouds, physical servers, storage arrays, network gear, third party service and colocation environments in 44 data centers-Increased number of customer infrastructure installations by 200% including Monthly Recurring Revenue (MRR) to $250k-$350k -Created Work-in-Process order and billing reports that were shared with upper management-Collaborated with cross-functional teams to gather information to create and maintain SOPs-Created an implementation process to better optimize turn time and customer satisfaction by 30%-Guided, coached implementation team on customer issues including scope creep and deadlines -Trained over 300 employees to use and supply updates in project management tracking system Show less

Raleigh-Durham, North Carolina Area

-Supervised, trained, supported 3-6 geographically dispersed implementation project managers responsible for customer infrastructure as a Service (IaaS) installations -Implemented over 100 installations billing an average of $125k-$250k MRR in 16 data centers-Set-up project management system templates for consistency, scalability and increased efficiency-Received and assigned all customer sales orders to implementation team depending on complexity-Maintained working relationship… Show more -Supervised, trained, supported 3-6 geographically dispersed implementation project managers responsible for customer infrastructure as a Service (IaaS) installations -Implemented over 100 installations billing an average of $125k-$250k MRR in 16 data centers-Set-up project management system templates for consistency, scalability and increased efficiency-Received and assigned all customer sales orders to implementation team depending on complexity-Maintained working relationship with Windstream circuit installation team Show less

Raleigh-Durham, North Carolina Area

-Responsible for maintaining customer satisfaction for a small group of high profile customers-Customers included a large major retail chain billing $800k per month in recurring revenue-Ensured customer infrastructure ran smooth especially during high volume activity-Drove customer changes and updates to completion within a timely manner-Set up, managed and supplied action items from daily or weekly meetings with customer

-Project managed installations for over 50 IaaS installation projects per month in 12 data centers-Coordinated orders in a fast paced environment from post sale to turnover with customer follow-up-Effectively forecast completion billing dates for installations to upper management -Collaborated with Networking, Virtualization, Windows, Linux/Unix, Backup, Storage, DBAs-Conducted customer training sessions for customer portal, VMware portal and ticketing systems-Coordinated… Show more -Project managed installations for over 50 IaaS installation projects per month in 12 data centers-Coordinated orders in a fast paced environment from post sale to turnover with customer follow-up-Effectively forecast completion billing dates for installations to upper management -Collaborated with Networking, Virtualization, Windows, Linux/Unix, Backup, Storage, DBAs-Conducted customer training sessions for customer portal, VMware portal and ticketing systems-Coordinated customer, field technicians and engineers during test and turn-up deployment Show less

-Project managed installations for over 50 IaaS installation projects per month in 12 data centers-Coordinated orders in a fast paced environment from post sale to turnover with customer follow-up-Effectively forecast completion billing dates for installations to upper management -Collaborated with Networking, Virtualization, Windows, Linux/Unix, Backup, Storage, DBAs-Conducted customer training sessions for customer portal, VMware portal and ticketing systems-Coordinated… Show more -Project managed installations for over 50 IaaS installation projects per month in 12 data centers-Coordinated orders in a fast paced environment from post sale to turnover with customer follow-up-Effectively forecast completion billing dates for installations to upper management -Collaborated with Networking, Virtualization, Windows, Linux/Unix, Backup, Storage, DBAs-Conducted customer training sessions for customer portal, VMware portal and ticketing systems-Coordinated customer, field technicians and engineers during test and turn-up deployment Show less

Diversified Information Technologies (formerly Active Data Services)-Effectively managed 10-15 projects simultaneously for hospital and physician patient records to convert from paper into digital format with indexing for searchable fields-Coordinated and executed delivery of over 500,000 customer paper files by electronic documenting, packing and shipping prior to scanning at the North Carolina plant-Customer point of contact for project updates, record request retrievals, issues… Show more Diversified Information Technologies (formerly Active Data Services)-Effectively managed 10-15 projects simultaneously for hospital and physician patient records to convert from paper into digital format with indexing for searchable fields-Coordinated and executed delivery of over 500,000 customer paper files by electronic documenting, packing and shipping prior to scanning at the North Carolina plant-Customer point of contact for project updates, record request retrievals, issues and deliverables-Trained internal personnel specific customer record preparation and layout to optimize scanning-Created proof of concept layout for sales team to present to potential customers Show less

Raleigh-Durham, North Carolina Area

see Diversified Information Technologies job description

-Directed, coordinated and managed plant floor for print, bindery, fulfillment and mail facility for pharmaceutical, training, meeting/conventions, elections, banking, health insurance, taxes and point of sale-Assumed full responsibility for 20 to 75 individuals within various departments, including print, finishing, bindery, inserting, mail sorting, mail posting, delivery, shipping, imaging departments -Provided proficient oversight and coordination to all production schedules… Show more -Directed, coordinated and managed plant floor for print, bindery, fulfillment and mail facility for pharmaceutical, training, meeting/conventions, elections, banking, health insurance, taxes and point of sale-Assumed full responsibility for 20 to 75 individuals within various departments, including print, finishing, bindery, inserting, mail sorting, mail posting, delivery, shipping, imaging departments -Provided proficient oversight and coordination to all production schedules, temporary employees, production development tracking, and rapid conflict resolution to achieve superior service quality and total customer satisfaction Show less

Raleigh-Durham, North Carolina Area

-Singlehandedly performed scheduling 300-400 proof and production print orders monthly for 12 customer service representatives departments such as prepress, print, finishing, mail insert and sorting as well as shipping-Updated client work samples/pilot, as well as coordinated pickup and deliveries for specific projects-Partnered with production supervisors regarding new and on-going projects for schedule update

Raleigh-Durham, North Carolina Area

-Effectively project managed 20-30 monthly post-sale orders which includes planning, estimating, receiving files, coordinating proof of concept materials, wrote job specifications, ordered materials, collaborated with the IT department, printing and shipping-Onboard and trained new customers with online ordering and dashboard systems-Conducted customer account meetings via phone, e-mail, in person to review order specifications, statement of work, layout, proof of concept and final… Show more -Effectively project managed 20-30 monthly post-sale orders which includes planning, estimating, receiving files, coordinating proof of concept materials, wrote job specifications, ordered materials, collaborated with the IT department, printing and shipping-Onboard and trained new customers with online ordering and dashboard systems-Conducted customer account meetings via phone, e-mail, in person to review order specifications, statement of work, layout, proof of concept and final design-Maintained, monitored and supplied reports for inventory levels on client supplied material Show less

Aas - 1 Year, Data Processing

Aas - 1 Semester, Computer Programming