- Manage a ticketing system / phone line supporting over 1300 users across 4 states.- Upgrade / Troubleshoot hardware and software in a healthcare environment maintaining minimal downtime.- Manage VMware VDI environment incorporating Teradici PCoIP zero clients.- Create and manage user accounts including permissions delegation, license provisioning, account unlocks, etc. using Active Directory / Entra ID and O365 admin center.- Create and manage group policy objects in Active Directory.- Use remote management software including PDQ Inventory / Deploy, EV Reach, and Atera.

Delivered tax information to clients throughout the Jackson area. Completed general office duties such as shredding papers, organizing the file room, stamping/delivering mail, cleaning the break-room, and occasionally working the front reception.