Grant Smith Email & Phone Number

Richmond, England, United Kingdom

Richmond London

Gatwick Airport

I an responsible for managing and improving EBIT for key accounts within the UK portfolio as well as assisting the Head of Account Management, Leisure in helping the team perform efficiently and achieve their targets. I deputise for the Head of Account Managment, and am a member of the extended leadership team in the UK.

Crawley

Manage a team responsible for Consolidator and Specialist Market whilst maintaining responsibility for a number of my own accounts as per Account Manager role.Full management responsibility for a team including recruitment, motivation, MBO, discipline etcPlay a role in the management team of the commercial department reporting into the commercial director.

Crawley

Manage between 25 and 30 customers in the SME sector, with a mix of Consolidators, Online Travel Agents, Ethnic Agencies and Tour Operators.Build, develop and maintain structured relationships at multiple levels within those accounts.Continually seek to develop the business through additional segments, lower costs and added value services in order to meet targets.Responsible for re-negotiation of customer contracts, including targets and incentives.Provide feedback to management concerning market and industry trends on an on-going basis.Represent the company at various industry events, including trade shows, conferences and exhibitions.Demonstrate the Amadeus product offering, ensuring optimum use is made of it by customers and identifying development and training needs where appropriate.Liaise with internal departments to successfully resolve customer issues, provide reports for Senior Management and recover bad debt.Deputise for line manager during absence.;

Managed around 130 accounts, predominantly in the Hotel sector, accounting for 53% of total corporate sales.Responsible for sales figures for individual hotels throughout the southern geographical region stretching from Bristol to Norwich.Negotiated and discussed terms of contract for margins, advertising, incentives including cash handling via Securitas and Securicor.Achieved 2005 targets for the sale of bureau de change implants with significant leads gained for 2006 business development.Wrote and administered training sessions for hotel and retail staff.Increased profitability by review and closure of under-performing accounts based on continual analysis of sales figures.

Managed all aspects of National Accounts with Head Offices in the South of England for retail agents and tour operators (ITX) also identifying and developing new business opportunities.Successfully negotiated contract rates with tour operators including; Bridge, Thomson, First Choice and Disneyland Resort Paris, and commercial terms with retail agents such as Advantage, the CSMA and French Life, at local and head office level.Increased sales of managed accounts by up to 30% through the use of special offers, joint advertising, incentives and relationship building.Through new business opportunities made significant contributions to increasing customer loyalty and new accounts through extending mutually beneficial arrangements with American Express and developing diverse business opportunities including creating a "France" credit card with the MBNA bank. Negotiated commission level reductions of the top two accounts resulting in savings of approximately £80k per year.Managed accounts generating total sales during the last year of over £4 million.

Organised group space on Eurostar trains, consistently achieving bonuses for reaching sales targets both individually and as part of a team.Project managed all group traffic to 'Euro 2000', 'France '98' and the Rugby World Cup.Responsible for all aspects of whole train charter including sales presentations and the co-ordination of suppliers/internal departments to provide professional and tailored services. Main customers included MasterCard, Guinness, Nat West and Barclays banks. Maintained key account relationships and represented company at trade shows and on educational trips, with sole responsibility for the sports sector.

Accountable for customer transit through the terminal from the initial opening of the Eurostar Service.

Experienced all aspects of managing a retail store with line responsibility for 40+ staff including training, recruitment, KRAs and discipline.