Senior Research Engineer
Current- Wrote Python libraries to partially automate audit testing and development, reducing average audit development time by 30%- Developed a Slack workflow to identify trends in an internal Q-and-A channel, focusing code refactor efforts and reducing ticket escalations by 20% year-over-year- Researched how to use existing functionality to audit 10 new platforms, adding audit coverage for Kubernetes, Oracle Container Databases, and VMware ESXi- Contributed to Center for Internet Security (CIS) benchmarks and member communities, leading to improved security best practices across the industry- Conducted root cause analysis of closed customer service tickets, leading to retooling of team processes and enhanced code quality- Wrote and revised documentation for compliance audits, improving customer experiences with Nessus and Tenable One- Assisted customer support engineers with high priority escalations, leading to faster issue resolution and better customer outcomes