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- Operated grantryanmusic.com, selling sound designs and music compositions- Mixed and Mastered songs from other artists- Scored promotional videos and designed sounds for hardware products- Utilized social media marketing techniques, including ad campaigns, to obtain 2,500+ Facebook followers, 42,000+ SoundCloud plays and 34,000+ YouTube views- Designed brands and launch strategies for music releases- Shot, edited and scored promotional videos - Employed Twitter platform to engage fans in real-time communication and expand existing market presence.- Composed music that was featured in an iSites application promotional video and was subsequently spotlighted in a TechCrunch.com article.

Customer Support Manager - Managed team of three customer support agents and one community manager- Handled customer escalation issues, RMAs and vetted business requests, strategic partners and influencers- Navigated brand through three major product delays, keeping total refund rate below 12%- Built entire customer support platforms in both Salesforce Desk and Zendesk, funneling over 30,000 support tickets, web chats and phone calls.- Wrote customer messaging, including over 150 response macros, phone and email scripts- Wrote all articles on website’s FAQ page and optimized support search functionality- Lead customer feedback efforts, reporting all product bugs and feedback to engineering team while communicating software and firmware updates to customers- Protected company by investigating high-risk orders, disputed charges and fraud claimsMarketing - Built and maintained targeted Facebook ad campaigns, managing the spending of thousands of dollars per week- Designed and wrote email campaigns for list of over 100k subscribers- Represented SKULLY as community manager, steering productive conversations with 178k Facebook, 42k Instagram and 13k Twitter followers- Manager of company’s important data resources: Salesforce, Mailchimp, Shopify, Zendesk, Glassdoor, PayPal Facebook Ads, Slack, eFactory, Centercode, Stripe and Google Analytics- Drafted weekly sales and marketing reports for executive staff- Managed sales channels, including the creation of SKUs, discount codes for sales campaigns and managing shipping and VAT costsOperations - Managed all customer data, payment data and order information- Built multiple delivery schedules based on manufacturing output- Worked closely with VP of Operations to manage RMAs and returnsSound Designer - Composed original music for marketing videos- Designed sounds for helmet’s software

Drafted technical copy for approximately 400 new products quarterly for the Pottery Barn, PB Kids and PB Teen websites Coordinated with numerous internal departments, including sourcing, marketing, quality assurance and buyers to ensure clear, consistent technical copy is written across brands Responsible for editing Pottery Barn website, catalogue, and in-store displays to ensure accuracy of product information Collaborated with domestic and international furniture vendors to design over 2,000 comprehensive Vendor Fact Sheets detailing specified product information for copy use and business critical reference Proofed Pottery Barn website, catalogue, in-store hang tags for accurate product information Supervised customer call center; developed 10+ a week comprehensive responses to consumer’s product inquires

• Created comprehensive Vendor Fact Sheets and retrieved product information from international and domestic furniture vendors• Wrote bullet copy on new furniture for Pottery Barn website and updated existing online copy• Proofed Pottery Barn website, catalogue, in-store hang tags for accurate product information• Supervised call center questions, provided accurate answers to difficult questions• Communicated regularly with many departments regarding product information, including PR, Merchandising, Sourcing, Quality Assurance and Marketing

- Researched and drafted competitive analysis between Santa Clara and rival universities for Department Chair. - Designed, edited, and scored Santa Clara University promotional YouTube video featuring interviews of graduating students as part of comprehensive marketing effort directed towards prospective students.

- Promoted department events featuring students, faculty, and public figures throughout campus by designing posters, flyers, and television advertisements. - Facilitated incoming-student Summer Orientation as an assistant to the Associate Dean of Engineering, including setting up facilities and directing incoming students through the advising process. - Designed and produced a new faculty directory board with efforts resulting in promotion. - Managed communications with guests for entire School of Engineering.

Developed and drafted monthly newsletters for audience of over three hundred high-end property realtors. Newsletters featured articles on trends within the real estate industry, as well as other beneficial information relating to the purchasing process and market conditions.Oversaw front desk operations and early client contact in four offices that represent over one hundred real estate agents.