I am the first point of contact for new students looking to earn their Bachelor's degree. Using client relations and performance management techniques, I build rapport with my students during the enrollment process and the initial classes of their degree program.

• Successfully managed department operations, which continually met and exceeded a targeted monthly sales average of $45,000.• Engaged customers in a highly professional, timely manner while identifying their product needs, resolving product issues and conducting research to ensure 100% order accuracy and increase customer satisfaction. • Prepared and processed accurate customer purchase orders, quotations, sales orders, bills of lading (BoL) and invoices.• Achieved optimal levels of inventory related to production and sales orders working in collaboration with other managers.• Created monthly reports, conducted business performance analysis and delivered accurate forecasts. • Assumed a “hands-on” approach to assisting in the warehouse with a variety of tasks as needed.

• Provided comprehensive leadership and guidance, which enabled the department to continually exceed the monthly sales average of $135,000.• Maximized department productivity by analyzing and identifying associate capabilities to effectively delegate work. • Accurately managed inventory counts, pricing, rate of sale and feature management to ensure efficiency. • Increased data-driven decision-making through the creation of monthly department performance reporting and future performance forecasting. • Led the delivery of outstanding service to both internal and external customers in a lead by example manner.

• Provided a safe, stable living environment while supervising adolescent girls with severe behavioral issues in a residential treatment facility.• Responded to crisis situations in a professional, timely manner implementing appropriate action to defuse the situation. • Documented incidents with attention to detail, submitting incident reports to the proper authorities within strict timelines. • Delivered monthly client treatment reports and completed milieu logging daily.

• Supervised a facility set-up team providing leadership and guidance to effectively prepare for all events.• Maintained continual communication with clients to ensure the event met their needs and specifications.