Mel Carter Email and Phone Number

Leading the best team on the planet!

Primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce's suite of products and Signature Success Plan benefits and available resources. - Provide expert-level technical support to assigned Salesforce Mission Critical clients- Maintain account portfolio documentation related to accounts specific use of the application platform for continuity in support solution delivery- Assist clients in optimizing their use of the application platform via work flow guidance or by identifying automation, proactive monitoring, and integration opportunities.- Help navigate support related items and drive resolution through expert involvement with advanced support and Salesforce product teams.- Foster collaborative communication to stimulate growth and customer success.

One of three team members responsible for ideation, designing, developing, and piloting of Premier Success Salesforce1 Mobile Accelerators through GA availability to customers.

Responsible for the technical well being of Top Customers' (+$1Mil) SFDC implementations.

Tier 3, Setup, Testing and Advanced System troubleshooting.

Field Level Support - large Account/Client Management and advanced troubleshooting.

Account Management and System Administration in support of large number of users in different environments.