Leading enterprise-wide digital transformation initiatives with a focus on systems architecture, AI integration, and data governance. Spearheading the technological evolution of Account Success operations through strategic roadmap development and innovative system design.Key Responsibilities:- Architect and oversee complex system integrations, ensuring seamless interoperability between our internal Orgs and enterprise technologies- Drive AI implementation strategy… Show more Leading enterprise-wide digital transformation initiatives with a focus on systems architecture, AI integration, and data governance. Spearheading the technological evolution of Account Success operations through strategic roadmap development and innovative system design.Key Responsibilities:- Architect and oversee complex system integrations, ensuring seamless interoperability between our internal Orgs and enterprise technologies- Drive AI implementation strategy, incorporating advanced capabilities across Account Success operations- Establish and maintain robust data governance frameworks, managing migration and structural optimization- Develop comprehensive technical documentation and architecture diagrams for system integrations- Lead capability gap analysis and deliver strategic improvement recommendations- Design and implement interoperability testing protocols- Create and execute technical debt reduction strategies Show less

As a Manager of Proactive Services at Salesforce, my focus centers on leading strategically, managing operations and delivery of a team of brilliant Proactive Services Engineers, facilitating cross-functional collaboration, and cultivating a culture of success through mentorship and professional development initiatives.My responsibilities include empowering the team with the necessary resources, tools, and processes to deliver effective technical solutions for customers. We continually… Show more As a Manager of Proactive Services at Salesforce, my focus centers on leading strategically, managing operations and delivery of a team of brilliant Proactive Services Engineers, facilitating cross-functional collaboration, and cultivating a culture of success through mentorship and professional development initiatives.My responsibilities include empowering the team with the necessary resources, tools, and processes to deliver effective technical solutions for customers. We continually pivot as the process and product evolves, with a focus on customer trust and success.I collaborate with Technical Account Management and Customer Success partners to represent the voice of the customer, enrich engagement, and articulate the value of Proactive Services. Through guidance and direction for the Proactive Monitoring teams, I drive increased customer satisfaction and retention. I identify and spearhead operational initiatives that align to our strategic vision for service delivery.Managing escalations and expectations for both clients and internal stakeholders is a key aspect of my role. I cultivate excellent working relationships across support and infrastructure groups to optimize delivery of Proactive Services and additional value-added offerings of Signature Success. With regular mentoring, development plans, and training recommendations, I enable team members to elevate their skills and advance their careers. Show less

Provided expert-level technical support within highly specialized services in Premium Signature Support. Customized monitoring configurations and performed trend analysis to troubleshoot issues, boost performance, and increase utilization for high priority clients.• Delivered Proactive Services to maintain technical continuity and improve organizational health, performance, and utilization• Performed complex trend analysis to identify and guide customers on strategy to resolve… Show more Provided expert-level technical support within highly specialized services in Premium Signature Support. Customized monitoring configurations and performed trend analysis to troubleshoot issues, boost performance, and increase utilization for high priority clients.• Delivered Proactive Services to maintain technical continuity and improve organizational health, performance, and utilization• Performed complex trend analysis to identify and guide customers on strategy to resolve technical issues• Optimized implementations and support through data-driven insights• Customized technical monitoring configurations to dynamic customer environments• Managed escalations and exceeded client expectations• Leveraged expertise in databases, API programming, and software development lifecycles• Applied deep knowledge of the Salesforce ecosystem and platforms Show less

Qualifications• 9+ years Application Development Management, CRM management• 7+ years Middleware and ETL development and administration• 9+ years Salesforce architecture and solution design• 6+ years managerial experience• Advanced Administration of Salesforce.com platform including Sales Cloud, Analytics Cloud, WAVE, Workbench• Multiple SFDC certifications• 5+ years Database management• 7+ years experience with multi-tennant environment best practices and… Show more Qualifications• 9+ years Application Development Management, CRM management• 7+ years Middleware and ETL development and administration• 9+ years Salesforce architecture and solution design• 6+ years managerial experience• Advanced Administration of Salesforce.com platform including Sales Cloud, Analytics Cloud, WAVE, Workbench• Multiple SFDC certifications• 5+ years Database management• 7+ years experience with multi-tennant environment best practices and methodologies• Intermediate ERP experience (such as Oracle, SAP) • Advanced knowledge of programming and application languages: APEX, Visual Force, SOQL, SQL• API languages: REST, SOAP, Data.com• Help Desk Ticketing and Change Management applications (such as JIRA, Concierce Desk Pro, Zendesk, Salesforce Cases)• Magento eCommerce Platform and API’sDaily Functions• Manage development, implementation, and maintenance of Salesforce.com application and IBM Websphere Cast Iron integration server environments• Ensure application components are configured and tuned according to application and business requirements• Troubleshoot as needed by analyzing code and configurations to production environments• Integrate company data, applications, and processes in new business expansion, acquisition, or merger• End-to-end project management, from architecture to code deployment and training• Assist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Sevice Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce • Supervise and manage internal team, offshore resources, as well as third party consultants• Uphold all aspects of Curvature’s Information Security Management system• SFDC Third Party Plugin experience: Marketo, Pardot, Inside View, Walkme, Data.com, Frontspin, Google Adwords, RainKing, OneSource, Incite2, Conga Composer, Strike Iron API• High Velocity Sales, Einstein AI, SHIELD management Show less

DATABASE & APPLICATION MANAGEMENT• Manage development of Salesforce.com and Cast Iron environments• Implement and maintain Cast Iron orchestrations• Analyze code and oversee implementation to production environments• Ensure applications components are configured and tuned according to application needs; provide troubleshooting as needed• Oversee related applications Help Desk request queue (Ticketing System, Knowledgebase, and Asset Management)• Manage integration… Show more DATABASE & APPLICATION MANAGEMENT• Manage development of Salesforce.com and Cast Iron environments• Implement and maintain Cast Iron orchestrations• Analyze code and oversee implementation to production environments• Ensure applications components are configured and tuned according to application needs; provide troubleshooting as needed• Oversee related applications Help Desk request queue (Ticketing System, Knowledgebase, and Asset Management)• Manage integration between dependent applications and software• Database and user base management• Liaise between Curvature and Testing (unit, stress) of applications• Uphold all aspects of Information Security Management systemENRICHMENT & IMPROVEMENT• Liaise with internal business analysts, developers, and third party application consultants• Work directly with department managers to establish application improvements per business needs • Design, develop, and deploy projects to meet expanding business requirements • Coordinate process and procedure documentation• Oversee related Change Management projects• Maintain best practices and use ongoing training to offer better solutionsSUPERVISORY• Manage and supervise offshore Salesforce.com teams • Coordinate global application and integration support• Supervise, train, and develop direct report• Conduct performance evaluations• Complete performance improvement plans when necessary Show less