Correspondence Manager, Office Of The Mayor Of Auckland
Auckland, New Zealand
•Lead the development and coordination for all of Mayoral correspondence by responding to and/or redirecting correspondence to the appropriate persons for actioning. •Ensured all sensitive and confidential information was managed discretely and securely.•Provided regular analysis and reports on correspondence volumes, themes and trends.•Identified and recommended opportunities for process and systems improvement to increase work and time efficiency.•Advised Executive Officer on risks concerning content, quality, timeliness or consistency of any official correspondence/requests.•Worked extensively with SAP CRM to allocate Mayoral issues for investigation to the relevant departments in Council, and oversaw timely, high quality and professional interactions and responses to the customers of the Mayoral Office.•Utilized Microsoft Word, Outlook, and Excel on a daily basis to maintain and coordinate efficient, timely and effective responses to members of the public on behalf of the Mayoral Office.•Utilized important relationship building and verbal communication skills on a daily basis to help foster an environment of openness and to maintain positive and collaborative working relationships internally with Mayoral staff and externally with Council staff and CCO Customer Management Staff.